Senior Customer Experience Consultant

A.P. Moller - Maersk; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Annual bonus

Pension scheme

Family-friendly benefits

Lunch allowance

On-site canteen

Employee Assistance Program

Job summary

Maersk is seeking Senior Customer Experience Consultants to drive world-class service in a fast-paced logistics environment. You will be the first point of contact for customers, manage complex cases, and liaise with global stakeholders and suppliers to deliver value and continuous improvement.

Strong problem-solving, communication, and MS Office skills are essential. Join a dynamic, international team and contribute to performance reporting, KPI monitoring, and collaboration across supply

Qualifications

• Experience in logistics or supply chain is advantageous.
• Strong communication and problem-solving skills are essential.
• Ability to manage complex cases and liaise with global stakeholders.

Responsibilities

• You'll be the first point of contact for customers, ensuring professional, efficient interactions.
• Deliver exceptional customer service and manage escalations.
• Liaise with global stakeholders and third-party suppliers.
• Identify challenges in client supply chains and propose solutions.
• Monitor performance and produce KPI reports.
• Participate in supply chain projects and continuous improvement initiatives.

Skills

Collaborative

Solutions-focused

Client-centric

Escalation management

KPI reporting

Supply chain

Communication

Problem-solving

Microsoft Office

Tools

Microsoft Office

Job description

We're looking for Senior Customer Experience Consultants who are:

• Collaborative - thrive in a team environment and build strong relationships
• Solutions-focused - proactive in problem-solving and process improvement
• Client-centric - passionate about delivering world-class service
• You'll be the first point of contact for our customers, ensuring every interaction is professional, efficient, and adds value. This is a role where you'll manage complex cases, work with global accounts, and continuously innovate to improve service delivery.
• Deliver exceptional customer service and manage escalations
• Liaise with global stakeholders and third-party suppliers
• Identify challenges in client supply chains and propose solutions
• Monitor performance and produce KPI reports
• Participate in supply chain projects and continuous improvement initiatives
• Passion for customer satisfaction and service excellence
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, evolving environment
• Previous logistics experience is a plus
• Proficiency in Microsoft Office
• Maersk is a global leader in integrated logistics and has been pioneering the industry for over a century. Through innovation and transformation, we redefine what's possible-setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What's in it for you?

• A dynamic, international environment where your ideas matter
• 25 days annual leave (option to buy/sell 5 days)
• Annual bonus, pension scheme, and family-friendly benefits
• Daily lunch allowance and on-site canteen
• Access to mental and financial health tools through our Employee Assistance Program