Senior Customer Experience Consultant

Maersk; Felixstowe; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Annual bonus

Pension scheme

Lunch allowance

On-site canteen

Job summary

Maersk is seeking Senior Customer Experience Consultants who will be the first point of contact for our customers, ensuring every interaction is professional, efficient, and adds value. You’ll manage complex cases, work with global accounts, and continuously innovate to improve service delivery.

The role emphasizes collaboration, solutions-focused problem solving, and client-centric service in a fast-paced logistics environment, with opportunities to influence KPIs and participate in global

Qualifications

• Passion for customer satisfaction and service excellence.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, evolving environment.
• Previous logistics experience is a plus.
• Proficiency in Microsoft Office.

Responsibilities

• Deliver exceptional customer service and manage escalations.
• Liaise with global stakeholders and third-party suppliers.
• Identify challenges in client supply chains and propose solutions.
• Monitor performance and produce KPI reports.
• Participate in supply chain projects and continuous improvement initiatives.

Skills

Team collaboration

Problem solving

Client focus

Tools

Microsoft Office

Job description

Maersk is a global leader in integrated logistics and has been pioneering the industry for over a century. Through innovation and transformation, we redefine what’s possible—setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting‑edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.

About the Role:

We’re looking for Senior Customer Experience Consultants who are:

• Collaborative – thrive in a team environment and build strong relationships

• Solutions-focused – proactive in problem‑solving and process improvement

• Client‑centric – passionate about delivering world‑class service

You’ll be the first point of contact for our customers, ensuring every interaction is professional, efficient, and adds value. This is a role where you’ll manage complex cases, work with global accounts, and continuously innovate to improve service delivery.

Key Responsibilities

• Deliver exceptional customer service and manage escalations

• Liaise with global stakeholders and third‑party suppliers

• Identify challenges in client supply chains and propose solutions

• Monitor performance and produce KPI reports

• Participate in supply chain projects and continuous improvement initiatives

What We’re Looking For

• Passion for customer satisfaction and service excellence

• Strong communication and problem‑solving skills

• Ability to work in a fast‑paced, evolving environment

• Previous logistics experience is a plus

• Proficiency in Microsoft Office

What’s in it for you?

• A dynamic, international environment where your ideas matter

• 25 days annual leave (option to buy/sell 5 days)

• Annual bonus, pension scheme, and family‑friendly benefits

• Daily lunch allowance and on‑site canteen

• Access to mental and financial health tools through our Employee Assistance Program

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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