Senior Customer Experience Consultant

APM Terminals; Liverpool; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Annual bonus

Pension scheme

Family-friendly benefits

Lunch allowance

On-site canteen

Employee Assistance Program

Job summary

Maersk is seeking a Senior Customer Experience Consultant to be the first point of contact for customers, handling complex cases across global accounts and driving continuous improvements in service delivery.

You will collaborate with global stakeholders, manage escalations, and use your problem-solving skills to identify and resolve supply chain challenges while delivering value and ensuring client satisfaction.

Qualifications

• Passion for customer satisfaction and service excellence.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, evolving environment.
• Previous logistics experience is a plus.
• Proficiency in Microsoft Office.

Responsibilities

• Deliver exceptional customer service and manage escalations.
• Liaise with global stakeholders and third-party suppliers.
• Identify challenges in client supply chains and propose solutions.
• Monitor performance and produce KPI reports.
• Participate in supply chain projects and continuous improvement initiatives.

Skills

Customer service

Relationship building

Problem solving

Communication

Fast-paced environment

Logistics experience

MS Office

Tools

Microsoft Office

Job description

Maersk is a global leader in integrated logistics and has been pioneering the industry for over a century. Through innovation and transformation, we redefine what’s possible—setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.

About the Role

We’re looking for Senior Customer Experience Consultants who are:

• Collaborative – thrive in a team environment and build strong relationships
• Solutions-focused – proactive in problem-solving and process improvement
• Client-centric – passionate about delivering world-class service

You’ll be the first point of contact for our customers, ensuring every interaction is professional, efficient, and adds value. This is a role where you’ll manage complex cases, work with global accounts, and continuously innovate to improve service delivery.

Key Responsibilities

• Deliver exceptional customer service and manage escalations
• Liaise with global stakeholders and third-party suppliers
• Identify challenges in client supply chains and propose solutions
• Monitor performance and produce KPI reports
• Participate in supply chain projects and continuous improvement initiatives

What We’re Looking For

• Passion for customer satisfaction and service excellence
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, evolving environment
• Previous logistics experience is a plus
• Proficiency in Microsoft Office

What’s in it for you?

• A dynamic, international environment where your ideas matter
• 25 days annual leave (option to buy/sell 5 days)
• Annual bonus, pension scheme, and family-friendly benefits
• Daily lunch allowance and on-site canteen
• Access to mental and financial health tools through our Employee Assistance Program

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

For more information.

All the way.