Global Customer Experience Lead — Logistics & Solutions

A.P. Moller - Maersk; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Annual bonus

Pension scheme

Family-friendly benefits

Lunch allowance

On-site canteen

Employee Assistance Program

Job summary

Maersk is seeking Senior Customer Experience Consultants to drive world-class service in a fast-paced logistics environment. You will be the first point of contact for customers, manage complex cases, and liaise with global stakeholders and suppliers to deliver value and continuous improvement.

Strong problem-solving, communication, and MS Office skills are essential. Join a dynamic, international team and contribute to performance reporting, KPI monitoring, and collaboration across supply

Qualifications

• Experience in logistics or supply chain is advantageous.
• Strong communication and problem-solving skills are essential.
• Ability to manage complex cases and liaise with global stakeholders.

Responsibilities

• You'll be the first point of contact for customers, ensuring professional, efficient interactions.
• Deliver exceptional customer service and manage escalations.
• Liaise with global stakeholders and third-party suppliers.
• Identify challenges in client supply chains and propose solutions.
• Monitor performance and produce KPI reports.
• Participate in supply chain projects and continuous improvement initiatives.

Skills

Collaborative

Solutions-focused

Client-centric

Escalation management

KPI reporting

Supply chain

Communication

Problem-solving

Microsoft Office

Tools

Microsoft Office

Job description

Maersk is seeking Senior Customer Experience Consultants to drive world-class service in a fast-paced logistics environment. You will be the first point of contact for customers, manage complex cases, and liaise with global stakeholders and suppliers to deliver value and continuous improvement.

Strong problem-solving, communication, and MS Office skills are essential. Join a dynamic, international team and contribute to performance reporting, KPI monitoring, and collaboration across supply