Senior Global CX Solutions Consultant

Damco Spain SL; Liverpool; Hybrid; GBP 42,000 - 66,000; Full time

Benefits offered by this job

25 days annual leave

Annual bonus

Pension scheme

On-site canteen

Employee Assistance Program

Job summary

Maersk is seeking a Senior Customer Experience Consultant in Liverpool to be the first point of contact for customers, handling complex cases and ensuring high-quality service. You will work with global accounts, drive improvements, and contribute to the efficiency of supply chains in a dynamic, international setting.

Join Maersk’s collaborative team to deliver world-class service with a focus on customer satisfaction, process optimization, and proactive problem-solving.

Qualifications

• Strong communication and problem-solving skills.
• Ability to work in fast-paced, evolving environment.
• Experience in customer service and logistics is a plus.

Responsibilities

• Deliver excellent customer service and manage escalations.
• Liaise with global stakeholders and third-party suppliers.
• Identify challenges in client supply chains and propose solutions.
• Monitor performance and produce KPI reports.
• Participate in supply chain projects and continuous improvement initiatives.

Skills

Collaborative

Solutions-focused

Client-centric

Microsoft Office

Communication

Education

Bilingual?

Tools

Microsoft Office

Job description

Maersk is seeking a Senior Customer Experience Consultant in Liverpool to be the first point of contact for customers, handling complex cases and ensuring high-quality service. You will work with global accounts, drive improvements, and contribute to the efficiency of supply chains in a dynamic, international setting.

Join Maersk’s collaborative team to deliver world-class service with a focus on customer satisfaction, process optimization, and proactive problem-solving.