Senior Customer Experience Consultant — Global Logistics

APM Terminals; Felixstowe; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Buy/sell 5 days

Annual bonus

Pension scheme

Family-friendly benefits

Daily lunch allowance

On-site canteen

Employee Assistance Program

Job summary

Maersk is seeking a Senior Customer Experience Consultant to be the first point of contact for customers, handling complex cases and collaborating with global accounts to elevate service delivery. The role emphasizes being collaborative, solution-focused, and client-centric within a fast-paced logistics environment.

You will liaise with stakeholders, manage escalations, and contribute to continuous improvement projects while delivering world-class service and value across our global network.

Qualifications

• Passion for customer satisfaction and service excellence.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, evolving environment.
• Previous logistics experience is a plus.
• Proficiency in Microsoft Office.

Responsibilities

• Deliver exceptional customer service and manage escalations.
• Liaise with global stakeholders and third-party suppliers.
• Identify challenges in client supply chains and propose solutions.
• Monitor performance and produce KPI reports.
• Participate in supply chain projects and continuous improvement initiatives.

Skills

Customer service mindset

Communication

Problem solving

MS Office

Tools

Microsoft Office

Job description

Maersk is seeking a Senior Customer Experience Consultant to be the first point of contact for customers, handling complex cases and collaborating with global accounts to elevate service delivery. The role emphasizes being collaborative, solution-focused, and client-centric within a fast-paced logistics environment.

You will liaise with stakeholders, manage escalations, and contribute to continuous improvement projects while delivering world-class service and value across our global network.