Senior Customer Experience Consultant

APM Terminals; Felixstowe; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Buy/sell 5 days

Annual bonus

Pension scheme

Family-friendly benefits

Daily lunch allowance

On-site canteen

Employee Assistance Program

Job summary

Maersk is seeking a Senior Customer Experience Consultant to be the first point of contact for customers, handling complex cases and collaborating with global accounts to elevate service delivery. The role emphasizes being collaborative, solution-focused, and client-centric within a fast-paced logistics environment.

You will liaise with stakeholders, manage escalations, and contribute to continuous improvement projects while delivering world-class service and value across our global network.

Qualifications

• Passion for customer satisfaction and service excellence.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, evolving environment.
• Previous logistics experience is a plus.
• Proficiency in Microsoft Office.

Responsibilities

• Deliver exceptional customer service and manage escalations.
• Liaise with global stakeholders and third-party suppliers.
• Identify challenges in client supply chains and propose solutions.
• Monitor performance and produce KPI reports.
• Participate in supply chain projects and continuous improvement initiatives.

Skills

Customer service mindset

Communication

Problem solving

MS Office

Tools

Microsoft Office

Job description

Maersk is a global leader in integrated logistics and has been pioneering the industry for over a century. Through innovation and transformation, we redefine what’s possible—setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting‑edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.

About the Role:

We’re looking for Senior Customer Experience Consultants who are: Collaborative – thrive in a team environment and build strong relationships Solutions-focused – proactive in problem-solving and process improvement Client‑centric – passionate about delivering world‑class service

You’ll be the first point of contact for our customers, ensuring every interaction is professional, efficient, and adds value. This is a role where you’ll manage complex cases, work with global accounts, and continuously innovate to improve service delivery.

Key Responsibilities

• Deliver exceptional customer service and manage escalations
• Liaise with global stakeholders and third‑party suppliers
• Identify challenges in client supply chains and propose solutions
• Monitor performance and produce KPI reports
• Participate in supply chain projects and continuous improvement initiatives

What We’re Looking For

• Passion for customer satisfaction and service excellence
• Strong communication and problem‑solving skills
• Ability to work in a fast‑paced, evolving environment
• Previous logistics experience is a plus
• Proficiency in Microsoft Office

What’s in it for you?

A dynamic, international environment where your ideas matter 25 days annual leave (option to buy/sell 5 days) Annual bonus, pension scheme, and family‑friendly benefits Daily lunch allowance and on‑site canteen Access to mental and financial health tools through our Employee Assistance Program

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end‑to‑end offering of products and digital services, seamless customer engagement and a superior end‑to‑end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world. For more information . All the way.