Senior Customer Care Leader – Remote UK

Cprvision; Aberdeen City; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Competitive base salary + discretionary bonus

32 days holiday, increasing to 34

Private healthcare insurance

5% employer pension contribution

Work from home equipment allowance

Job summary

A leading software company is seeking a strategic Customer Care Manager to lead support operations and enhance customer satisfaction. This role involves managing a talented team, overseeing application releases, and embedding best practices for a high-quality support experience. With a focus on growth and continuous improvement, the successful candidate will lead efforts in IT service management and collaboration across functions. Enjoy competitive benefits including a remote-first culture, extensive leave, and strong personal development opportunities.

Qualifications

• 5+ years in senior support or service delivery roles.
• Experience with application support teams.
• Strong working knowledge of ITSM practices.

Responsibilities

• Manage the day-to-day performance of the Customer Care team.
• Coordinate application installations and upgrades.
• Drive consistency and effectiveness in support.

Skills

Leadership

Customer Satisfaction

IT Service Management

Analytical Skills

Communication

Education

Diploma in Information Technology or Business

Tools

Jira

Salesforce

Job description

A leading software company is seeking a strategic Customer Care Manager to lead support operations and enhance customer satisfaction. This role involves managing a talented team, overseeing application releases, and embedding best practices for a high-quality support experience. With a focus on growth and continuous improvement, the successful candidate will lead efforts in IT service management and collaboration across functions. Enjoy competitive benefits including a remote-first culture, extensive leave, and strong personal development opportunities.