Customer Service Manager — Lead a High-Impact Team

Harbro Ltd; Lesmahagow; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Annual leave of 30 days

Company Pension Scheme

Staff Discount in Retail Stores

Employee Assistance Programme

Employee Referral Scheme

Job summary

A leading customer service firm based in the UK is looking for a Customer Services Manager to oversee daily operations and lead a team focused on delivering exceptional service. This role involves coaching staff, managing workloads, and improving processes related to customer satisfaction. Ideal candidates will have proven management experience and excellent communication skills, along with a knowledge of customer service systems. A competitive benefits package is offered.

Qualifications

• Proven experience in a Customer Service Management role.
• Strong leadership, coaching, and people management skills are essential.
• Ability to multitask and maintain a customer-first mindset.

Responsibilities

• Lead and develop the Customer Services team to achieve KPIs.
• Monitor team performance and identify improvements.
• Collaborate with sales and operations teams for seamless service.

Skills

Leadership skills

Customer service systems proficiency

Problem-solving abilities

Conflict resolution skills

Communication skills

Multitasking

Tools

Microsoft Dynamics 365

Job description

A leading customer service firm based in the UK is looking for a Customer Services Manager to oversee daily operations and lead a team focused on delivering exceptional service. This role involves coaching staff, managing workloads, and improving processes related to customer satisfaction. Ideal candidates will have proven management experience and excellent communication skills, along with a knowledge of customer service systems. A competitive benefits package is offered.