Senior Customer Success Lead – Key Accounts (Remote UK)

Storyteller; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Benefits offered by this job

High-end laptop

Office equipment budget

Paid training

Annual Flu inoculation

Team outings

Pension scheme enrollment

Cycle to Work scheme

Job summary

A dynamic SaaS company is looking for a Customer Success Lead to manage key accounts and help scale the Customer Success team. This player/coach role involves owning a portfolio of Tier 1 clients, improving customer interactions, and identifying expansion opportunities. You will work from anywhere in the UK and have the chance to influence the Customer Success strategy significantly. Ideal candidates will have experience in account management and strong commercial awareness, as well as a desire to make a tangible impact in a growing environment.

Qualifications

• Experience managing high-value SaaS accounts.
• Comfortable working commercially.
• Experience mentoring or leading others.
• Ability to balance strategic thinking with hands-on execution.

Responsibilities

• Own a portfolio of Tier 1 accounts.
• Build relationships with stakeholders.
• Drive adoption and account health.
• Identify risks and develop expansion opportunities.
• Support and guide CSMs.

Skills

Account management

Commercial awareness

Stakeholder management

Strategic thinking

Team mentoring

Job description

A dynamic SaaS company is looking for a Customer Success Lead to manage key accounts and help scale the Customer Success team. This player/coach role involves owning a portfolio of Tier 1 clients, improving customer interactions, and identifying expansion opportunities. You will work from anywhere in the UK and have the chance to influence the Customer Success strategy significantly. Ideal candidates will have experience in account management and strong commercial awareness, as well as a desire to make a tangible impact in a growing environment.