Senior Customer Analytics Lead — Hybrid

Kingfisher plc; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Kingfisher plc is seeking a data analytics specialist to deepen customer understanding across Kingfisher and its banners, leveraging descriptive and predictive analytics to uncover growth opportunities. You will partner with retail teams to drive data-led decisions and develop self-service dashboards for clear performance measurement.

The role emphasizes end-to-end analytics, stakeholder collaboration, and the ability to translate complex data into concise insights for senior leadership.

Qualifications

• Extensive experience in customer analytics, with a specific focus on retail.
• Strong commercial acumen and understanding of broader business principles, above all in Retail.
• Excellent SQL skills and experience with dashboarding tools, preferably Power BI.
• Excellent analytical skills with the ability to draw concise insights from large and disparate data sets (including customer, digital, marketing & transactional)
• Ability to provide compelling insights and recommendations and influence senior leaders. Confident in engaging in the business discussion and debate, not just providing numbers
• Strong presentation and communication skills (written and oral). Ability to convey complex issues in a simple manner
• End-to-end analytics experience, from understanding stakeholder requirements through to delivering actionable insights.
• Experience creating dashboards and data visualisations that support effective commercial decision-making.
• Strong customer analytics experience, including segmentation, lifetime value (LTV) modelling and behavioural analysis.
• Experience supporting Commercial and Product teams through basket, attachment and category-level customer analysis.
• Strong understanding of performance measurement and experimentation, including uplift, incrementality and control groups, with the ability to communicate findings through compelling data storytelling.

Responsibilities

• Develop advanced customer analytics, using descriptive and predictive techniques to uncover insights, trends and growth opportunities.
• Partner with retail teams and key stakeholders to strengthen customer understanding and influence data-led decision-making.
• Generate actionable customer insights that help shape customer strategy across digital and store channels.
• Build automated reporting and self-service dashboards to provide clear, accessible customer and performance metrics.
• Measure customer behaviour, engagement and profitability, evaluating performance against strategic objectives and project goals.
• Communicate insights through compelling data storytelling, sharing recommendations and best practice to build a strong data-driven culture.

Skills

SQL

Power BI

Data storytelling

Stakeholder engagement

Analytical thinking

Tools

SQL

Power BI

Job description

Kingfisher plc is seeking a data analytics specialist to deepen customer understanding across Kingfisher and its banners, leveraging descriptive and predictive analytics to uncover growth opportunities. You will partner with retail teams to drive data-led decisions and develop self-service dashboards for clear performance measurement.

The role emphasizes end-to-end analytics, stakeholder collaboration, and the ability to translate complex data into concise insights for senior leadership.