Senior Customer Analyst

Kingfisher plc; Greater London; Hybrid; GBP 55.000 - 75.000; Vollzeit

Zusammenfassung

Kingfisher plc is seeking a data analytics specialist to deepen customer understanding across Kingfisher and its banners, leveraging descriptive and predictive analytics to uncover growth opportunities. You will partner with retail teams to drive data-led decisions and develop self-service dashboards for clear performance measurement.

The role emphasizes end-to-end analytics, stakeholder collaboration, and the ability to translate complex data into concise insights for senior leadership.

Qualifikationen

• Extensive experience in customer analytics, with a specific focus on retail.
• Strong commercial acumen and understanding of broader business principles, above all in Retail.
• Excellent SQL skills and experience with dashboarding tools, preferably Power BI.
• Excellent analytical skills with the ability to draw concise insights from large and disparate data sets (including customer, digital, marketing & transactional)
• Ability to provide compelling insights and recommendations and influence senior leaders. Confident in engaging in the business discussion and debate, not just providing numbers
• Strong presentation and communication skills (written and oral). Ability to convey complex issues in a simple manner
• End-to-end analytics experience, from understanding stakeholder requirements through to delivering actionable insights.
• Experience creating dashboards and data visualisations that support effective commercial decision-making.
• Strong customer analytics experience, including segmentation, lifetime value (LTV) modelling and behavioural analysis.
• Experience supporting Commercial and Product teams through basket, attachment and category-level customer analysis.
• Strong understanding of performance measurement and experimentation, including uplift, incrementality and control groups, with the ability to communicate findings through compelling data storytelling.

Aufgaben

• Develop advanced customer analytics, using descriptive and predictive techniques to uncover insights, trends and growth opportunities.
• Partner with retail teams and key stakeholders to strengthen customer understanding and influence data-led decision-making.
• Generate actionable customer insights that help shape customer strategy across digital and store channels.
• Build automated reporting and self-service dashboards to provide clear, accessible customer and performance metrics.
• Measure customer behaviour, engagement and profitability, evaluating performance against strategic objectives and project goals.
• Communicate insights through compelling data storytelling, sharing recommendations and best practice to build a strong data-driven culture.

Kenntnisse

SQL

Power BI

Data storytelling

Stakeholder engagement

Analytical thinking

Tools

SQL

Power BI

Jobbeschreibung

We're Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.

As part of our Powered by Kingfisher strategy, we're accelerating how we understand and engage with customers across our digital and store channels.

Customer data and analytics are central to this journey, enabling smarter decisions, more personalised experiences and more efficient operations. In this role, you'll help shape how we build a connected view of our customers, creating a strong customer DNA that can be activated across the business in partnership with our retail banners.

Please note that this role can be based from either Paddington or Southampton with an expectation of 12 days per month office attendance.

Overview

We're Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.

As part of our Powered by Kingfisher strategy, we're accelerating how we understand and engage with customers across our digital and store channels.

Customer data and analytics are central to this journey, enabling smarter decisions, more personalised experiences and more efficient operations. In this role, you'll help shape how we build a connected view of our customers, creating a strong customer DNA that can be activated across the business in partnership with our retail banners.

Please note that this role can be based from either Paddington or Southampton with an expectation of 12 days per month office attendance.

• Develop advanced customer analytics, using descriptive and predictive techniques to uncover insights, trends and growth opportunities.
• Partner with retail teams and key stakeholders to strengthen customer understanding and influence data-led decision-making.
• Generate actionable customer insights that help shape customer strategy across digital and store channels.
• Build automated reporting and self-service dashboards to provide clear, accessible customer and performance metrics.
• Measure customer behaviour, engagement and profitability, evaluating performance against strategic objectives and project goals.
• Communicate insights through compelling data storytelling, sharing recommendations and best practice to build a strong data-driven culture.

What's the job

• Develop advanced customer analytics, using descriptive and predictive techniques to uncover insights, trends and growth opportunities.
• Partner with retail teams and key stakeholders to strengthen customer understanding and influence data-led decision-making.
• Generate actionable customer insights that help shape customer strategy across digital and store channels.
• Build automated reporting and self-service dashboards to provide clear, accessible customer and performance metrics.
• Measure customer behaviour, engagement and profitability, evaluating performance against strategic objectives and project goals.
• Communicate insights through compelling data storytelling, sharing recommendations and best practice to build a strong data-driven culture.

• Extensive experience in customer analytics, with a specific focus on retail
• Strong commercial acumen and understanding of broader business principles, above all in Retail
• Excellent SQL skills and experience with dashboarding tools, preferably Power BI
• Excellent analytical skills with the ability to draw concise insights from large and disparate data sets (including customer, digital, marketing & transactional)
• Ability to provide compelling insights and recommendations and influence senior leaders. Confident in engaging in the business discussion and debate, not just providing numbers
• Strong presentation and communication skills (written and oral). Ability to convey complex issues in a simple manner
• End-to-end analytics experience, from understanding stakeholder requirements through to delivering actionable insights.
• Experience creating dashboards and data visualisations that support effective commercial decision-making.
• Strong customer analytics experience, including segmentation, lifetime value (LTV) modelling and behavioural analysis.
• Experience supporting Commercial and Product teams through basket, attachment and category-level customer analysis.
• Strong understanding of performance measurement and experimentation, including uplift, incrementality and control groups, with the ability to communicate findings through compelling data storytelling.

How We Work
We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average, around 60% of your time will involve in-person collaboration.

We value the perspectives new team members bring and encourage you to apply - even if you don't meet 100% of the requirements.

What We Offer
An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here.

We also offer a competitive benefits package and plenty