Senior Customer Analytics Strategist

Dunelm; Leicester; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Dunelm, the UK’s leading homewares retailer, is expanding its Analytics team to place data and insight at the heart of decision making across our £2bn omnichannel business. As a Senior Analyst you will lead end-to-end projects, turning data into actionable recommendations that drive growth and improve the customer experience.

You will partner with commercial, ecommerce, finance and operations teams, translate complex analyses into clear stories, build dashboards, and mentor junior analysts as we

Qualifications

• Experience in analytics, insight or commercial analysis within retail, ecommerce or another customer-facing business.
• Strong analytical and problem-solving skills.
• Experience delivering analytical projects with clear commercial outcomes.
• Strong understanding of the key drivers of performance in an omnichannel retail business.
• Ability to translate complex analysis into clear, actionable recommendations.
• Strong stakeholder management and communication skills.
• Experience using SQL and one or more analytical tools such as Python or R.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Lead the delivery of medium to large analytics projects aligned to key business priorities.
• Translate commercial questions into clear analytical approaches and project plans.
• Deliver robust,timelyand commercially focused analysis.
• Manage multiple projects and priorities simultaneously.
• Produceanalytics that helps the business understand performance,identifyopportunitiesandtake action.
• Use data to answer key questions acrosskey business functions.
• Support better decision making by providing clear recommendations backed by evidence.
• Help develop KPIs, measures and frameworks thatdrive business performance.
• Present findings in a simple,compellingand commercially relevant way.
• Create presentations, dashboards and summaries tailored to both technical and non-technical audiences.
• Influence stakeholders through clear storytelling and well-supported recommendations.
• Support senior leaders with insight for planning, tradingreviewsand business decisions.
• Build strong working relationships with stakeholders across the business.
• Partner with teams across commercial, ecommerce, marketing,financeand operations
• Work collaboratively to understand business needs and ensure analysis leads to action.
• Challenge assumptions and provide an evidence-based perspective.
• Contribute to improving standards and ways of working within the analytics team.
• Share knowledge,methodsand best practice with other analysts.
• Support and coach a rly careersanalysts where appropriate.
• Help improve data quality, reporting and self-serve analytics capability.
• Contribute to the team culture, in addition to advocate for data, analytics and the voice of the customer throughout the business.

Skills

Analytics

SQL

Python

R

Stakeholder management

Communication

Problem solving

Retail analytics

Omnichannel

Education

Maths/Stats/CS/Physics degree

Tools

Power BI

Snowflake

BigQuery

Excel

Job description

Dunelm, the UK’s leading homewares retailer, is expanding its Analytics team to place data and insight at the heart of decision making across our £2bn omnichannel business. As a Senior Analyst you will lead end-to-end projects, turning data into actionable recommendations that drive growth and improve the customer experience.

You will partner with commercial, ecommerce, finance and operations teams, translate complex analyses into clear stories, build dashboards, and mentor junior analysts as we