Senior CRM & Yardi Solutions Analyst

Welltower Inc. (NYSE : WELL); Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare infrastructure firm in Manchester is seeking a Senior Analyst, Operations – Business Applications to enhance CRM and RentCafé implementations. The ideal candidate will collaborate cross-functionally to streamline operations and provide training support, while contributing to project management within a high-performance environment. A bachelor's degree and at least 4 years of relevant experience are required. This position offers competitive salary, bonus options, and a comprehensive benefits package.

Benefits

Competitive Base Salary + Annual Bonus

Generous Paid Time Off

Employee Stock Purchase Program

Pension Scheme

Tuition Assistance Program

Comprehensive Medical/Dental/Vision options

Qualifications

• At least 4 years of operations or technology implementation experience.
• Strong understanding of customer journey design and best practices.
• Proven experience in complex CRM implementation projects.

Responsibilities

• Develop relationships with stakeholders to meet strategic business objectives.
• Provide expertise in optimizing resident journeys.
• Work closely with Yardi Implementation team on CRM and RentCafé.

Skills

Project management understanding

Interpersonal skills

Communication skills

Documentation skills

Education

Bachelor’s degree in accounting, finance, marketing, or related field

Agile, Six Sigma, or PMP certification

Tools

Yardi CRM

RentCafé

Job description

A leading healthcare infrastructure firm in Manchester is seeking a Senior Analyst, Operations – Business Applications to enhance CRM and RentCafé implementations. The ideal candidate will collaborate cross-functionally to streamline operations and provide training support, while contributing to project management within a high-performance environment. A bachelor's degree and at least 4 years of relevant experience are required. This position offers competitive salary, bonus options, and a comprehensive benefits package.