Senior CRM Executive

Just Eat Takeaway.com; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Senior Retention Executive to enhance customer loyalty and retention strategies. This hybrid role involves managing campaigns, analyzing performance, and collaborating with teams to optimize customer journeys. Ideal candidates will have CRM experience and a passion for data-driven marketing.

Qualifications

• Experience in a customer-centric loyalty or CRM role.
• Strong commercial understanding with budgets and metrics.
• Proficiency in customer journey design using CRM channels.

Responsibilities

• Manage vouchering channel and assist with campaign creation.
• Design and deliver data-driven retention communications.
• Collaborate with CRM and marketing teams on campaigns.

Skills

Customer-centric thinking

Campaign management

Data analysis

A/B testing

Budget management

Tools

Salesforce Marketing Cloud

Google Sheets

Microsoft Excel

Job description

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

All about the role

We're got an exciting opportunity for a Senior Retention Executive to join our UK team. In this pivotal role, you'll be instrumental in being a part of strategies that fuel our customer base growth, supercharge order frequency, and keep our most valuable customers coming back for more.

You'll play a key part in managing our vouchering channel, assisting with campaign creation, budget tracking, and performance optimization. You'll also contribute to designing and delivering data-driven retention communications and customer journeys.

Location: Hybrid- 3 days a week from our London office & 2 days working from home

Reporting to: Senior Retention Manager

These are some of the key ingredients to the role:

• Champion customer-centric thinking in our the delivery of our retention marketing
• Build and deliver voucher campaigns to meet acquisition, retention, and growth goals.
• Forecast, monitor and report on costs and marketing outcomes of our voucher campaigns
• Design A/B tests in order to optimise our retention marketing and voucher campaigns
• Support with designing and delivering lifecycle communications for Just Eat customers to ensure that we are delivering the right message to the right customer, at the right time, in the right channels.
• Collaborate hand-in-hand with our CRM and marketing teams to deliver retention marketing campaigns.
• Be passionate about analysis, reporting and monitoring performance across campaigns, customers and promotions.

What will you bring to the table?

• Experience working in a customer-centric loyalty or CRM role
• Strong commercial understanding showing experience with budgets, metrics and numerical reporting
• Proficiency in customer journey design using CRM channels (email, SMS, app etc.)
• Ability to design A/B tests and interpret results
• Intermediate knowledge of Microsoft Excel and/or Google Sheets
• Experience working with a CRM platform - Salesforce Marketing Cloud or Braze preferred
• Proven ability to write marketing briefs and delivering CRM campaigns

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!

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