Global Security Controller – 24/7 Command Center Lead

Mitie Group plc.; City of Westminster; On-site; GBP 24,000 - 32,000; Full time

Job summary

Mitie Group plc. is seeking a Security Control Room Operator to operate within a shift team, monitoring CCTV, access control and other protective systems, and acting as the first line response to incidents.

You will identify risks, manage emergencies, and support global offices (EMEA/APAC) while delivering excellent customer service and ensuring adherence to security policies and safety standards.

Qualifications

• SIA license is essential.
• First Aid trained and certificated essential.
• Experience of control room operations and emergency situations.
• Security systems knowledge including CCTV and Access Control.
• Disciplined, professional attitude with service focus.
• Ability to liaise with stakeholders at all levels, including Senior Management and clients.
• Excellent written and verbal communication.
• Proficient IT and administrative skills.
• Willingness to progress into supervisory roles.
• Commitment to ongoing professional development.

Responsibilities

• Monitor CCTV, access control, and other protective systems.
• Respond as first line to incidents with management escalation.
• Identify risks and escalate issues as required.
• Deliver exceptional customer service to control room enquiries.
• Support client and Mitie management during operations.
• Coordinate with global offices (EMEA/APAC) as needed.
• Assist in regular audits of security and related systems.
• Take part in training and development to progress roles.

Skills

SIA license

First Aid

ACT Awareness

Security systems knowledge

CCTV

Access Control

Interpersonal skills

Communication skills

IT and admin skills

Supervisory potential

Education

Level 3 qualification / Advanced Apprenticeship / BTEC

Job description

Mitie Group plc. is seeking a Security Control Room Operator to operate within a shift team, monitoring CCTV, access control and other protective systems, and acting as the first line response to incidents.

You will identify risks, manage emergencies, and support global offices (EMEA/APAC) while delivering excellent customer service and ensuring adherence to security policies and safety standards.