Lead National Security Control Room Operator

Mitie Group plc.; Norwich; On-site; GBP 42,000 - 56,000; Full time

Job summary

Mitie Group plc. seeks an experienced Lead Control Room Operator for its National Security Operations Room (NSOR). The role supports a high-profile corporate client with 24/7 coverage, maintaining situational awareness and coordinating responses to incidents across a national operation.

The successful candidate will manage CCTV, access control, alarm systems, and security platforms while monitoring emerging threats and ensuring business continuity. Strong multi-system proficiency is essential.

Qualifications

• Experience in a CCTV Control Room, SOC, or similar security operations environment.
• Strong incident management, decision-making, and problem-solving skills.
• Experience operating CCTV, access control, alarm monitoring, and security management systems.
• Good computer literacy with the ability to work across multiple applications simultaneously.

Responsibilities

• Monitor CCTV, access control, alarm systems, and security platforms, ensuring timely responses.
• Respond to and manage security, safety, and business continuity incidents according to procedures.
• Assess and respond to alarms, incidents, and service requests.
• Monitor the security threat environment and emerging risks, escalating as needed.
• Act as an escalation point for incidents and incidents resolution.

Skills

CCTV systems

Incident management

Access control

Threat monitoring

Decision making

Multi-system literacy

Tools

Security platforms

Job description

Mitie Group plc. seeks an experienced Lead Control Room Operator for its National Security Operations Room (NSOR). The role supports a high-profile corporate client with 24/7 coverage, maintaining situational awareness and coordinating responses to incidents across a national operation.

The successful candidate will manage CCTV, access control, alarm systems, and security platforms while monitoring emerging threats and ensuring business continuity. Strong multi-system proficiency is essential.