Lead Control Room Operator

Mitie Group plc.; Norwich; On-site; GBP 42,000 - 56,000; Full time

Job summary

Mitie Group plc. seeks an experienced Lead Control Room Operator for its National Security Operations Room (NSOR). The role supports a high-profile corporate client with 24/7 coverage, maintaining situational awareness and coordinating responses to incidents across a national operation.

The successful candidate will manage CCTV, access control, alarm systems, and security platforms while monitoring emerging threats and ensuring business continuity. Strong multi-system proficiency is essential.

Qualifications

• Experience in a CCTV Control Room, SOC, or similar security operations environment.
• Strong incident management, decision-making, and problem-solving skills.
• Experience operating CCTV, access control, alarm monitoring, and security management systems.
• Good computer literacy with the ability to work across multiple applications simultaneously.

Responsibilities

• Monitor CCTV, access control, alarm systems, and security platforms, ensuring timely responses.
• Respond to and manage security, safety, and business continuity incidents according to procedures.
• Assess and respond to alarms, incidents, and service requests.
• Monitor the security threat environment and emerging risks, escalating as needed.
• Act as an escalation point for incidents and incidents resolution.

Skills

CCTV systems

Incident management

Access control

Threat monitoring

Decision making

Multi-system literacy

Tools

Security platforms

Job description

We are seeking an experienced and proactive Lead Control Room Operator to join our National Security Operations Room (NSOR), supporting a high-profile corporate client. This is more than a traditional CCTV role. As part of a critical 24/7 security operation, you will maintain situational awareness, manage incidents, monitor emerging threats, coordinate responses, and support business continuity activities across a national operation. The role requires strong computer literacy and the ability to confidently work across multiple systems and applications simultaneously in a fast-paced environment.

Key Responsibilities

• Monitor CCTV, access control, alarm systems, and security platforms, ensuring timely and appropriate responses.
• Respond to and manage security, safety, and business continuity incidents in line with procedures.
• Assess and respond appropriately to alarms, incidents, and service requests.
• Monitor the security threat environment, geopolitical developments, protest activity, travel-related risks, and emerging threats, escalating where appropriate.
• Act as an operational escalation point for incidents.
• Produce operational reports, including travel disruption and situational awareness updates.
• Monitor VIP and business-critical travel activity, including flight tracking and welfare monitoring where required.
• Liaise with security teams, sites, contractors, and emergency services to support incident resolution.
• Monitor lone worker and emergency notification systems.
• Maintain accurate logs, incident reports, and handovers.
• Conduct routine system checks and report faults or performance issues.

What We're Looking For

• Experience in a CCTV Control Room, Security Operations Centre (SOC), or similar security operations environment.
• Strong incident management, decision-making, and problem-solving skills.
• Experience operating CCTV, access control, alarm monitoring, and security management systems.
• Good computer literacy with the ability to work across multiple applications simultaneously.
• Ability to assess risk, prioritise information, and remain effective under pressure.
• Strong awareness of current security threats and emerging risks.

This role is ideal for an experienced control room professional seeking greater responsibility within a fast-paced security environment, where sound judgement, situational awareness, and effective incident management directly contribute to protecting people, assets, reputation, and business operations.