Senior Content Designer for Public-Sector UX & Content

Synergize Consulting Ltd; Worthing; On-site; GBP 50,000 - 70,000; Full time

Job summary

Synergize Consulting Ltd in Worthing is seeking an experienced Content Designer to support the development of public-sector digital services. You will create clear, accessible content to help users complete online transactions.

Working in an Agile delivery environment, you’ll collaborate with UX/UI designers, user researchers, product managers and other stakeholders to ensure content meets user needs and delivers a positive digital experience.

Qualifications

• Proven experience as a Content Designer within a digital or online environment.
• Strong web-writing skills, producing clear, accessible and usable content.
• Experience applying user-centred design principles to content development.
• Experience using user research, feedback and metrics to evaluate and improve content.
• Ability to simplify complex information for a broad audience, including users with lower levels of digital confidence.
• Experience collaborating with UX/UI Designers, User Researchers, Product Managers and Business Analysts.
• Experience with content management and publishing systems.
• Proficiency in Markdown.
• Excellent communication, stakeholder engagement and interpersonal skills.
• BPSS clearance.

Responsibilities

• Lead content design activities across digital services.
• Research subject matter and engage with stakeholders and subject-matter experts.
• Translate complex language, processes and requirements into clear, simple content.
• Draft content that supports UX designs and helps users complete online transactions.
• Collaborate with User Researchers to test content and assess user understanding.
• Use research findings, user feedback and performance metrics to refine and improve content.
• Select appropriate formats and presentation methods to meet different user needs.
• Build effective working relationships with multidisciplinary teams and external partners.
• Iterate content throughout the design and delivery process to improve usability and accessibility.

Skills

Content design

Web-writing

User-centred design

User research

Content management

Markdown

Stakeholder engagement

Communication

BPSS clearance

Tools

Markdown

Job description

Synergize Consulting Ltd in Worthing is seeking an experienced Content Designer to support the development of public-sector digital services. You will create clear, accessible content to help users complete online transactions.

Working in an Agile delivery environment, you’ll collaborate with UX/UI designers, user researchers, product managers and other stakeholders to ensure content meets user needs and delivers a positive digital experience.