Public Sector Content Designer — UX & Content

Create/Change; United Kingdom; Remote; GBP 40,000 - 45,000; Full time

Benefits offered by this job

25 days holiday

Company Pension Scheme

CPD allowance

Job summary

Create/Change, a forward-thinking consultancy, is seeking a Content Designer for a permanent role in the United Kingdom. You will lead creation, evaluation and review of user-centred content across public sector-focused services, collaborating with researchers, product managers and service designers.

You will turn operational material into clear, accessible content, support content strategy, and base decisions on research and analytics.

Qualifications

• Proven experience designing accessible, inclusive user friendly content.
• Ability to interface and engage with multidisciplinary team and stakeholders.
• Solid commercial skills in Content design and UX.
• Design skills factoring in User centred design and evidence based fact.
• Ability to create content for complex services/ User Journeys.
• Make content decisions using research data and evidence.
• Ability to influence stakeholders and build relationships.
• Contribute to style guiding and content patterns.
• Ability to work within the UK unrestricted.

Responsibilities

• Delivering Content Design across complex services and related user journeys.
• Supporting the conversion of operational material into clear and accessible content.
• Contribute with content strategy and related improvements.
• Use research material and related analytics to evaluate and inform content.
• Engage/ Liaise with various team members including user researchers, Product Managers and Service designers.
• Effectively work, collaborate and influence stakeholders as required on content decisions making evidence based improvement to services and related user journeys.
• Ensure content is high quality - accessible, inclusive and related to outlined standards and related governance improving user experience overall.

Skills

Accessible content

Stakeholder engagement

UX

User centred design

Content design

Evidence-based decisions

Content patterns

UK eligibility

Influence stakeholders

Style guides

Job description

Create/Change, a forward-thinking consultancy, is seeking a Content Designer for a permanent role in the United Kingdom. You will lead creation, evaluation and review of user-centred content across public sector-focused services, collaborating with researchers, product managers and service designers.

You will turn operational material into clear, accessible content, support content strategy, and base decisions on research and analytics.