Emerging Content Designer — Public Sector Services

Scrumconnect Limited; United Kingdom; Remote; GBP 28,000 - 42,000; Full time

Job summary

Scrumconnect Consulting is seeking an early-career Content Designer to join a multidisciplinary team working on a key UK government service. You'll contribute to internal content design activity and develop your craft on real public services with experienced designers around you.

You will write in plain English, ensure accessibility to WCAG 2.2 AA, and collaborate with BAs, PMs, researchers and developers to shape content across service journeys.

Qualifications

• 1–2 years of industry experience.
• Experience as a Content Designer in UK public sector or government digital delivery.
• Knowledge of GOV.UK content design principles and the GOV.UK style guide.
• Proven ability to write clear, plain English for non-specialist audiences, including complex policy or technical subjects.
• Experience working with user researchers and using research and data to shape content.
• Experience designing content for transactional services, such as forms, guidance and notifications.
• Understanding of accessibility and inclusive content.
• Experience working in agile, multidisciplinary teams and with stakeholders at different levels.
• Knowledge of the GDS Service Standard and the role of content across Discovery, Alpha and Beta.
• Experience writing content for local government, housing, planning or other regulatory services.
• Experience using analytics and content testing tools to measure and improve content.
• Experience handing content and guidelines over to a permanent in-house team.
• A portfolio that shows the evidence behind your content decisions.
• Experience writing or contributing to bids.

Responsibilities

• Work with the Business Analyst, Product Manager and User Researcher to understand the problems and pain points users face.
• Understand what the service is trying to achieve and make sure the content supports it.
• Create content that fits the service design and meets user needs, using GOV.UK content design best practice and the GOV.UK style guide.
• Write and structure content across the user journey, such as service pages, guidance, questions, error messages and notifications.
• Improve content based on user research, usability testing, feedback and analytics.
• Work with the Interaction Designer and developers so content and design work together and the content is built into the service as intended.
• Get content reviewed and approved by subject matter experts and stakeholders, and explain your content decisions.
• Write in plain English and make sure content meets accessibility standards (WCAG 2.2 AA).
• Keep content consistent by maintaining a style and terminology guide for the service.
• Share what you learn and help raise content standards across the team.
• Document content decisions and hand over content and guidelines at the end of the engagement.
• Contribute to, write and review bids.
• Support our intranet and content management.
• Help colleagues build their skills in GDS content design best practice and in user-centred design more widely.
• Contribute to Community of Practice (CoP) activities.
• Write thought leadership articles.

Skills

Content design

Plain English

Stakeholder collaboration

Agile teamwork

Tools

GOV.UK style guide

GOV.UK content design principles

Design System

Job description

Scrumconnect Consulting is seeking an early-career Content Designer to join a multidisciplinary team working on a key UK government service. You'll contribute to internal content design activity and develop your craft on real public services with experienced designers around you.

You will write in plain English, ensure accessibility to WCAG 2.2 AA, and collaborate with BAs, PMs, researchers and developers to shape content across service journeys.