Senior Conference & Events Operations Lead

Valor Hospitality; Glasgow; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Career growth

Competitive salary

Supportive team

Innovative culture

Job summary

Crowne Plaza Glasgow is seeking an experienced Conference and Events Manager to lead the events department, drive guest satisfaction, and ensure profitability. You will oversee budgeting, staff development, and operational standards to deliver exceptional experiences.

Responsibilities include team leadership, revenue forecasting, stock and payroll oversight, and implementing service excellence. Flexible weekend/evening availability is required to support events across the hotel.

Qualifications

• Proven leadership in events or hospitality management.
• Strong communication, client focus, and budgeting/financial skills.
• Flexible availability including weekends and evenings.

Responsibilities

• Lead and manage the events department, ensuring guest experience and team image.
• Oversee budgets, targets, forecasts, and profitability.
• Ensure stock control and payroll management.
• Drive service excellence and address feedback.
• Train, develop and mentor team; conduct performance reviews.
• Maximise sales through promotions and guest engagement.
• Maintain health, safety and security standards.

Skills

Leadership

Events management

Budgeting

Customer service

Financial acumen

Job description

Crowne Plaza Glasgow is seeking an experienced Conference and Events Manager to lead the events department, drive guest satisfaction, and ensure profitability. You will oversee budgeting, staff development, and operational standards to deliver exceptional experiences.

Responsibilities include team leadership, revenue forecasting, stock and payroll oversight, and implementing service excellence. Flexible weekend/evening availability is required to support events across the hotel.