Senior Conference & Events Operations Lead

Valor Hospitality Careers - UK; Glasgow; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Apprenticeships available

Equal opportunities employer

Job summary

Crowne Plaza Glasgow is seeking an experienced Conference and Events Manager to oversee our events department, driving strategy, operations and team development to deliver memorable guest experiences. You will report to the Operations Manager and General Manager and lead a dynamic team.

This role manages budgets, sales targets and health and safety standards, with opportunities for growth in a lively hospitality environment and the chance to maximise revenue while maintaining brand standards.

Qualifications

• Strong background in events or hospitality management with proven leadership experience.
• Excellent communication skills, client focus, and financial acumen.
• Flexible availability, including weekends and evenings as events demand.

Responsibilities

• Lead and manage the events department, ensuring an exceptional guest experience and a professional team image.
• Oversee budgets, financial targets, and forecasts, tracking departmental revenue, costs, and profitability.
• Ensure effective stock control and payroll management, aligning resources with business needs.
• Drive a culture of service excellence, addressing feedback, reviewing customer reports, and improving standards.
• Train, develop, and mentor your team, conducting performance reviews and fostering career growth.
• Maximise sales through promotional initiatives, departmental selling culture, and proactive engagement with guests.
• Maintain compliance with all Health and Safety, food safety, and security standards.

Skills

Leadership

Communication

Financial acumen

Job description

Crowne Plaza Glasgow is seeking an experienced Conference and Events Manager to oversee our events department, driving strategy, operations and team development to deliver memorable guest experiences. You will report to the Operations Manager and General Manager and lead a dynamic team.

This role manages budgets, sales targets and health and safety standards, with opportunities for growth in a lively hospitality environment and the chance to maximise revenue while maintaining brand standards.