Senior Conference & Events Operations Lead Flexible Shifts

Valor Hospitality; Glasgow; On-site; GBP 35,000 - 43,000; Full time

Job summary

Crowne Plaza Glasgow is seeking an experienced Conference and Events Manager to lead the events department, delivering outstanding guest experiences while managing budgets and team development.

Reporting to the Operations Manager and General Manager, you will drive profitability, growth, and brand standards in a dynamic hospitality environment, with flexibility for weekends and evenings as events demand.

Qualifications

• Strong background in events or hospitality management with proven leadership experience.
• Excellent communication skills, client focus, and financial acumen.

Responsibilities

• Lead and manage the events department, ensuring an exceptional guest experience and a professional team image.
• Oversee budgets, financial targets, and forecasts, tracking departmental revenue, costs, and profitability.
• Ensure effective stock control and payroll management, aligning resources with business needs.
• Drive a culture of service excellence, addressing feedback, reviewing customer reports, and improving standards.
• Train, develop, and mentor your team, conducting performance reviews and fostering career growth.
• Maximise sales through promotional initiatives, departmental selling culture, and proactive engagement with guests.
• Maintain compliance with all Health and Safety, food safety, and security standards.

Skills

Leadership

Communication

Job description

Crowne Plaza Glasgow is seeking an experienced Conference and Events Manager to lead the events department, delivering outstanding guest experiences while managing budgets and team development.

Reporting to the Operations Manager and General Manager, you will drive profitability, growth, and brand standards in a dynamic hospitality environment, with flexibility for weekends and evenings as events demand.