Revenue-Driven Reservations Agent

Valor Hospitality Careers - UK; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Job summary

Crowne Plaza Glasgow is seeking a Reservations Agent to join our dedicated team. You will implement strategies to maximise revenue through effective pricing, inventory controls, and converting enquiries into bookings, while upholding our service standards.

The role requires strong English, hospitality or retail experience, and a proactive, team-oriented attitude. You will work with the Revenue and hotel teams to grow business and ensure exceptional customer service.

Qualifications

• Administration, switchboard, and computer experience.
• Hospitality or retail background.
• Customer service experience.
• Strong written and spoken English language skills.
• Ability to speak a foreign language is a plus.

Responsibilities

• Utilise call handling techniques to convert enquiries into bookings.
• Adhere to processes to keep business data robust and accurate.
• Implement pricing and selling strategies to meet budgets and targets.
• Keep competitor information up to date and visit competitor hotels as needed.
• Deliver superior customer service through the service programmes and tools.
• Promote teamwork to enhance morale and hotel pride.
• Assess new business using demand calendars and market data.
• Maintain relationships with Revenue and other hotel departments.
• Support the General Manager with growth initiatives.

Skills

Administration, switchboard, and PC

Hospitality or retail experience

Customer service experience

English language proficiency

Foreign language ability

Job description

Crowne Plaza Glasgow is seeking a Reservations Agent to join our dedicated team. You will implement strategies to maximise revenue through effective pricing, inventory controls, and converting enquiries into bookings, while upholding our service standards.

The role requires strong English, hospitality or retail experience, and a proactive, team-oriented attitude. You will work with the Revenue and hotel teams to grow business and ensure exceptional customer service.