Events Operations Manager: Lead & Elevate Guest Experiences

Valor Hospitality; Glasgow; On-site; GBP 35,000 - 43,000; Full time

Job summary

Valor Hospitality in Glasgow, United Kingdom, is seeking a Conference and Events Operations Manager to lead the events department and drive guest satisfaction while ensuring profitable operations. You will manage budgets, forecast revenue, and mentor a dynamic team to deliver memorable experiences across conferences and banquets.

You’ll report to the Operations Manager and General Manager, balancing strategic planning with hands-on leadership, weekend/evening shifts, and a strong focus on

Qualifications

• Strong background in events or hospitality management with proven leadership experience.
• Excellent communication skills, client focus, and financial acumen.
• Flexible availability, including weekends and evenings as events demand.

Responsibilities

• Lead and manage the events department, ensuring an exceptional guest experience and a professional team image.
• Oversee budgets, financial targets, and forecasts, tracking departmental revenue, costs, and profitability.
• Ensure effective stock control and payroll management, aligning resources with business needs.
• Drive a culture of service excellence, addressing feedback, reviewing customer reports, and improving standards.
• Train, develop, and mentor your team, conducting performance reviews and fostering career growth.
• Maximise sales through promotional initiatives, departmental selling culture, and proactive engagement with guests.
• Maintain compliance with all Health and Safety, food safety, and security standards.

Skills

Leadership

Customer service

Budget management

Communication

Job description

Valor Hospitality in Glasgow, United Kingdom, is seeking a Conference and Events Operations Manager to lead the events department and drive guest satisfaction while ensuring profitable operations. You will manage budgets, forecast revenue, and mentor a dynamic team to deliver memorable experiences across conferences and banquets.

You’ll report to the Operations Manager and General Manager, balancing strategic planning with hands-on leadership, weekend/evening shifts, and a strong focus on