Senior Concierge Lead — 4-on 4-off

art'otel; Greater London; On-site; GBP 30,000; Full time

Benefits offered by this job

Salary: £14.45 per hour

30 days of holiday

Discounted hotel rates

50% discount at restaurants

Two free meals per day

Early access to pay

Health and fitness discounts

Uniform provided with dry cleaning

Annual staff parties

Pension plan and training

Job summary

A luxury hotel in London is seeking an experienced Assistant Head Concierge. The role involves building partnerships with local businesses, managing service flows, and providing exceptional guest experiences. You will support the Head Concierge and represent the department in their absence, ensuring guests are welcomed warmly and personal needs are met. Ideal candidates should possess strong customer service skills and a passion for art and hospitality. This full-time position includes competitive hourly pay and extensive benefits.

Qualifications

• Passion for art, culture, and hospitality.
• Ability to manage a team and implement SOPs.
• Strong communication and interpersonal skills.

Responsibilities

• Build strong partnerships with local restaurants and attractions.
• Provide tailored recommendations and arrange guest services.
• Manage the concierge and porters’ team, including training and payroll.
• Offer anticipatory and personalized service to guests.

Skills

Customer service

Building partnerships

Knowledge of local attractions

Organizational skills

Team management

Job description

A luxury hotel in London is seeking an experienced Assistant Head Concierge. The role involves building partnerships with local businesses, managing service flows, and providing exceptional guest experiences. You will support the Head Concierge and represent the department in their absence, ensuring guests are welcomed warmly and personal needs are met. Ideal candidates should possess strong customer service skills and a passion for art and hospitality. This full-time position includes competitive hourly pay and extensive benefits.