Head Concierge | Luxury London Experience Leader

The Unbound Collection by Hyatt; Greater London; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

12 complimentary nights a year across 

Discounted hotel stays across Hyatt

Free meals on duty

Uniform provided and laundered

Headspace membership

50% discount on F&B when dining as a W

Career development opportunities

Job summary

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is seeking a Head Concierge to lead the Concierge and Door Host teams, delivering personalised service and bespoke experiences for our luxury guests in central London.

You will develop knowledge across hotel services, build relationships with partners, manage VIP arrivals and ensure seamless guest journeys from arrival to departure, while coaching your team to maintain the highest hospitality standards.

Qualifications

• Demonstrated leadership in concierge teams within luxury hotel environments.
• Excellent understanding of high-end guest expectations and service delivery.
• Strong communication and organizational skills essential for coordinating across departments.

Responsibilities

• Lead the Concierge and Door Host teams to ensure exceptional guest service.
• Arrange bespoke experiences, reservations, transport and city experiences for guests.
• Maintain knowledge of hotel services and local attractions to drive revenue opportunities.
• Develop relationships with luxury partners to secure exclusive experiences for guests.
• Oversee VIP arrivals, departures and special requests, anticipating guest needs.
• Work closely with Front Office and other departments to ensure a seamless guest journey from arrival to departure.
• Coach and develop the concierge team through training and feedback.
• Monitor guest feedback and service trends to continuously enhance the guest experience.
• Support Front Office during peak periods and service recovery as needed.

Skills

Les Clefs d'Or member

Leadership

Luxury hospitality

Guest relations

London market knowledge

VIP service

Job description

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is seeking a Head Concierge to lead the Concierge and Door Host teams, delivering personalised service and bespoke experiences for our luxury guests in central London.

You will develop knowledge across hotel services, build relationships with partners, manage VIP arrivals and ensure seamless guest journeys from arrival to departure, while coaching your team to maintain the highest hospitality standards.