Senior Concierge & Guest Experience Lead

Firmdale Hotels PLC; Greater London; Hybrid; GBP 33,000 - 44,000; Full time

Benefits offered by this job

Wagestream access

Health cashplan

Discounted cinema tickets

Gym membership

Complimentary meals on shift

Referral bonus scheme

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

English lessons

Staff discounts

Cycle to work

Awards and recognition

Job summary

Firmdale Hotels is seeking an Assistant Head Concierge at Ham Yard Hotel in London. You will report to the Head Concierge and oversee arrivals/departures, guest requests, and smooth check-ins/check-outs.

Join a luxury hospitality group known for exceptional service, with excellent benefits and ongoing development opportunities. You will work in a dynamic hotel environment with a focus on guest-centric care.

Qualifications

• Minimum of three years' experience in a similar role within a 5-star hotel environment.
• Desire to exceed guest expectations and create memorable experiences.
• Professional presentation and demeanour in line with luxury hospitality.

Responsibilities

• Assist in the smooth running of the concierge desk, maintaining high standards of service at all times.
• Welcome guests warmly, assist with luggage, and provide tailored assistance.
• Handle incoming calls promptly and courteously, addressing guest inquiries with professionalism.
• Collaborate with the team to deliver exceptional service and memorable experiences.
• Attend to guest preferences with meticulous care and attention to detail.
• Demonstrate energy and passion for delivering outstanding service, reflecting Firmdale Hotels’ ethos.
• Possess a clean UK driving license to provide transportation assistance as needed.

Skills

Guest service experience

Team collaboration

Professional appearance

Job description

Firmdale Hotels is seeking an Assistant Head Concierge at Ham Yard Hotel in London. You will report to the Head Concierge and oversee arrivals/departures, guest requests, and smooth check-ins/check-outs.

Join a luxury hospitality group known for exceptional service, with excellent benefits and ongoing development opportunities. You will work in a dynamic hotel environment with a focus on guest-centric care.