Head Concierge

Property Management Recruitment Ltd; Greater London; On-site; GBP 27,000 - 33,000; Full time

Job summary

Property Management Recruitment Ltd is seeking an experienced Head Concierge to lead the front‑of‑house operation at a prestigious residential development in London SE10. The role offers a salary of £30,000 per annum, with a 4 days on / 4 days off shift, and hours from 7am to 7pm.

You will oversee day‑to‑day operations, ensuring a welcoming and professional service for residents, visitors and contractors. You will lead by example, maintain high standards of presentation, and drive service

Qualifications

• Experience leading front-of-house teams in a concierge setting.
• Strong understanding of luxury residential concierge services.
• Excellent communication and organisational skills.
• Proactive in delivering outstanding customer service.

Responsibilities

• Lead and oversee the day‑to‑day concierge and front‑of‑house operation.
• Deliver an exceptional, personalised service to residents and visitors.
• Act as the main point of contact for resident enquiries, requests and complaints, ensuring these are handled professionally and efficiently.
• Maintain high standards of presentation, professionalism and customer service at all times.
• Supervise and support the concierge team, ensuring duties are completed effectively and consistently.
• Manage visitor access, contractor arrivals, deliveries and general building enquiries.
• Liaise with property management, contractors and other relevant parties to resolve issues promptly.
• Ensure building procedures, security protocols and access control processes are followed.
• Maintain accurate records, handover notes and incident reports.
• Proactively identify opportunities to improve the resident experience and overall service delivery.

Skills

Front-of-house leadership

Customer service

Communication

Team management

Job description

Head Concierge

Salary: £30,000 per annum | 4 on, 4 off | 7am-7pm

We are recruiting an experienced Head Concierge to lead the front-of-house operation at a prestigious residential development in London SE10.

This is an excellent opportunity for a confident, professional and service-driven individual who takes pride in delivering an exceptional resident experience, leading by example and maintaining the highest standards of customer service.

The Role

As Head Concierge, you will oversee the day-to-day concierge operation, ensuring a welcoming, efficient and professional service for residents, visitors and contractors. You will take ownership of front-of-house standards, support the smooth running of the development and help create a positive, well-managed residential environment.

Key Responsibilities

• Lead and oversee the day‑to‑day concierge and front‑of‑house operation.
• Deliver an exceptional, personalised service to residents and visitors.
• Act as the main point of contact for resident enquiries, requests and complaints, ensuring these are handled professionally and efficiently.
• Maintain high standards of presentation, professionalism and customer service at all times.
• Supervise and support the concierge team, ensuring duties are completed effectively and consistently.
• Manage visitor access, contractor arrivals, deliveries and general building enquiries.
• Liaise with property management, contractors and other relevant parties to resolve issues promptly.
• Ensure building procedures, security protocols and access control processes are followed.
• Maintain accurate records, handover notes and incident reports.
• Proactively identify opportunities to improve the resident experience and overall service delivery.

The Ideal Candidate

• Previous experience in a concierge, Head Concierge or similar front‑of‑house leadership role.
• A strong understanding of luxury residential concierge services.
• Excellent communication, interpersonal and organisational skills.
• A professional, approachable and confident manner.
• The ability to lead by example and motivate a team.
• Strong problem‑solving skills and the ability to remain calm under pressure.
• Excellent attention to detail and a proactive approach to service delivery.
• A genuine passion for providing outstanding customer service.

Working Hours & Salary

• Shift pattern: 4 days on, 4 days off
• Hours: 7am-7pm
• Salary: £30,000 per annum