Head Concierge: Luxury Residence Experience Lead

Thomas Webb Recruitment; Greater London; On-site; GBP 34,200 - 41,800; Full time

Job summary

A leading recruitment agency is seeking an experienced Head Concierge for a luxury residential development in Mayfair, London. The role involves managing a concierge team to ensure exceptional resident experience, overseeing operations, and maintaining high service standards. Ideal candidates will have a background in luxury environments, strong leadership skills, and the ability to deliver tailored resident support. This position offers a competitive salary of £38,000 with a work schedule of 4 on 4 off, 7 am to 7 pm.

Qualifications

• Previous experience in luxury residential or five-star hospitality.
• Confident leader with a collaborative, people-focused approach.
• Exceptional personal presentation and communication skills.

Responsibilities

• Lead and develop the concierge team to ensure five-star service.
• Act as the principal point of contact for residents.
• Oversee cleanliness and presentation of all front and back-of-house areas.
• Manage inventory and building systems.
• Ensure compliance with health and safety regulations.

Skills

Leadership skills

Attention to detail

Communication skills

Multitasking ability

Service-driven mindset

Tools

Digital concierge systems

Building management systems

Job description

A leading recruitment agency is seeking an experienced Head Concierge for a luxury residential development in Mayfair, London. The role involves managing a concierge team to ensure exceptional resident experience, overseeing operations, and maintaining high service standards. Ideal candidates will have a background in luxury environments, strong leadership skills, and the ability to deliver tailored resident support. This position offers a competitive salary of £38,000 with a work schedule of 4 on 4 off, 7 am to 7 pm.