Lead Luxury Concierge — Front-of-House Leader (4-on/4-off)

Property Management Recruitment Ltd; Greater London; On-site; GBP 27,000 - 33,000; Full time

Job summary

Property Management Recruitment Ltd is seeking an experienced Head Concierge to lead the front‑of‑house operation at a prestigious residential development in London SE10. The role offers a salary of £30,000 per annum, with a 4 days on / 4 days off shift, and hours from 7am to 7pm.

You will oversee day‑to‑day operations, ensuring a welcoming and professional service for residents, visitors and contractors. You will lead by example, maintain high standards of presentation, and drive service

Qualifications

• Experience leading front-of-house teams in a concierge setting.
• Strong understanding of luxury residential concierge services.
• Excellent communication and organisational skills.
• Proactive in delivering outstanding customer service.

Responsibilities

• Lead and oversee the day‑to‑day concierge and front‑of‑house operation.
• Deliver an exceptional, personalised service to residents and visitors.
• Act as the main point of contact for resident enquiries, requests and complaints, ensuring these are handled professionally and efficiently.
• Maintain high standards of presentation, professionalism and customer service at all times.
• Supervise and support the concierge team, ensuring duties are completed effectively and consistently.
• Manage visitor access, contractor arrivals, deliveries and general building enquiries.
• Liaise with property management, contractors and other relevant parties to resolve issues promptly.
• Ensure building procedures, security protocols and access control processes are followed.
• Maintain accurate records, handover notes and incident reports.
• Proactively identify opportunities to improve the resident experience and overall service delivery.

Skills

Front-of-house leadership

Customer service

Communication

Team management

Job description

Property Management Recruitment Ltd is seeking an experienced Head Concierge to lead the front‑of‑house operation at a prestigious residential development in London SE10. The role offers a salary of £30,000 per annum, with a 4 days on / 4 days off shift, and hours from 7am to 7pm.

You will oversee day‑to‑day operations, ensuring a welcoming and professional service for residents, visitors and contractors. You will lead by example, maintain high standards of presentation, and drive service