Senior Concierge

Rockliffe

Tees Valley

On-site

GBP 26,000 - 32,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Pension Scheme (Aegon)

Hospitality Rewards Scheme

Life Assurance (Legal & General)

Selected Discounts Across the Resort

Enhanced Annual Leave for Long Service

Employee Assistance Programme (Hospitl

Staff Meals

Uniform Laundry Service

Job summary

Rockliffe Hall in Darlington is seeking a Senior Concierge to join the Guest Service Team. You will work closely with the House Manager and Reception Manager to ensure a smooth, seamless service for all guests, making decisions in the best interest of the department.

You will lead the Concierge Team, greet guests, assist with luggage, coordinate valets, handle requests from travel and dining to theatre bookings, and maintain high personal hygiene and professional appearance.

Responsibilities

Monitor scheduling of rotas to ensure business demands are met and ensuring team member breaks are taken
To carry out regular on-the-job training and monitor performance to ensure the agreed standards are being met
To hold regular job chats and performance appraisals with the team, identifying areas for development and training needs
To ensure good inter-departmental working relationships and communications
Participate willingly in organised training sessions within the hotel and own department
Meeting and greeting all guests to the hotel in a friendly, approachable and professional manner
To assist guests with their luggage
To provide a seamless valet service; parking and retrieving guests' vehicles when required
Dealing with any guest requests and requirements positively and efficiently, this may include hiring transport, recommending restaurants, arranging flights and booking theatre tickets
Have a thorough knowledge of the hotel's facilities, services, special events and promotions
Be familiar with the local area, amenities and giving directions as required
Ensuring guest messages and faxes are delivered promptly
Ensuring the Concierge Team always meet and exceed guest expectations
Ensure the Porters Lodge is kept tidy and clean
Ensure that any potential and actual hazards are reported immediately
Understand and comply with the company’s fire evacuation procedure
Work in safe manner that does not harm or injure self or others
Maintain own working area in line with 'clean desk policy', keeping materials clean, tidy and in good shape and reports any defective materials and equipment to the manager
Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

Job description

Contract: Permanent
Salary: £28,870 per annum

Location: Rockliffe, Darlington

Salary: £28,870 per annum

Reporting to : Front of House Manager

Responsible for : Concierge Team and Receptionists

Job Purpose:

The Senior Concierge at Rockliffe Hall is an integral member of the Guest Service Team, working closely with the House Manager and Reception Manager ensuring a smooth and seamless service is provided to all guests. The role involves making decisions in the best interest of the department and supporting duties outlined below:

Key responsibilities of the Senior Concierge:

Monitor scheduling of rotas to ensure business demands are met and ensuring team member breaks are taken
To carry out regular on-the-job training and monitor performance to ensure the agreed standards are being met
To hold regular job chats and performance appraisals with the team, identifying areas for development and training needs
To ensure good inter-departmental working relationships and communications
Participate willingly in organised training sessions within the hotel and own department
Meeting and greeting all guests to the hotel in a friendly, approachable and professional manner
To assist guests with their luggage
To provide a seamless valet service; parking and retrieving guests' vehicles when required
Dealing with any guest requests and requirements positively and efficiently, this may include hiring transport, recommending restaurants, arranging flights and booking theatre tickets
Have a thorough knowledge of the hotel's facilities, services, special events and promotions
Be familiar with the local area, amenities and giving directions as required
Ensuring guest messages and faxes are delivered promptly
Ensuring the Concierge Team always meet and exceed guest expectations
Ensure the Porters Lodge is kept tidy and clean
Ensure that any potential and actual hazards are reported immediately
Understand and comply with the company’s fire evacuation procedure
Work in safe manner that does not harm or injure self or others
Maintain own working area in line with 'clean desk policy', keeping materials clean, tidy and in good shape and reports any defective materials and equipment to the manager
Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

About Us:

Set within a 375-acre estate on the banks of the River Tees, Rockliffe is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities.

Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth-century estate designed for both relaxation and indulgence

To be part of an exceptional Front of House Team within a prestige hospitality environment during an exciting period of transformation and growth.