Reception Team Leader

Thwaites; Windermere; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Wage stream access

28 days annual leave

Enhanced parental pay

Health plan

Long service awards

Employee assistance

Discounted stays

Pension & Life Assurance

Training programs

Apprenticeships

Supportive work environment

Job summary

Langdale Chase Hotel in Windermere seeks an experienced Reception Team Leader to report to the Guest Service Manager and deliver a five-star guest experience. You will lead a front office team, ensuring seamless check-in/out and maintaining luxury brand standards.

You will motivate staff, coach receptionists, and drive service improvements, with opportunities for career progression. Strong leadership, communication and computer skills are essential; RezLynx experience is advantageous.

Qualifications

• Hands-on experience in a Four- or Five-Star hotel.
• Strong work ethic and ability to motivate a team.
• Ability to maintain brand standards and deliver service excellence.
• Strong leadership and communication skills.

Responsibilities

• Welcome guests with warmth, professionalism, and personalized attention.
• Oversee check-in/check-out procedures for efficiency and accuracy.
• Supervise, coach, and motivate the reception team to deliver five-star service.
• Assist in implementing service innovations and process improvements.
• Manage staff rotas, shift coverage, and performance evaluations.

Skills

Leadership

Communication

Computer Skills

Tools

RezLynx

Job description

We are looking for an experienced Reception Team Leader to report to the Guest Service Manager and deliver a five-star guest experience. As Reception Team Leader, you will be the face of our hotel’s front office operations, delivering exceptional guest experiences while leading a team of receptionists with confidence and grace. You will ensure that every guest interaction reflects the highest standards of luxury hospitality, while fostering a culture of excellence, teamwork, and continuous improvement.

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3, North of England Hotel of the Year and part of the AA Group of the Year.

Your day to day;

• Welcome guests with warmth, professionalism, and personalized attention
• Oversee check-in/check-out procedures to ensure efficiency and accuracy
• Supervise, coach, and motivate the reception team to deliver five-star service
• Assist in implementing service innovations and process improvements

• Manage staff rotas, shift coverage, and performance evaluations

Who are we looking for?

We are looking for someone who will take pride in the delivery of exceptional hospitality and customer service, either face-to-face at the hotel or by telephone and demonstrate the ability to meet guest requirements and go that extra mile.

You will have previous hands-on experience working in a high quality Four-Star or Five-Star hotel and you must have a strong work ethic and demonstrate the ability to motivate a team. You will be able to work in line with the company’s brand standards.

You will have strong leadership and communication skills with the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner. We are looking for someone who can maintain calm and composed, even when under pressure

You will have confident computer skills and previous experience working with RezLynx would be advantageous. You will have the flexibility to work hours dependent on workload and seasonal requirements.

In return, we are offering a rewarding role with scope for career progression along with;

• Competitive salary, above NLW
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment