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Talentheads; Croft-on-Tees; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Gratuities and tips

Free on-site parking

Spa and gym access

Generous savings on spa treatments,d

Job summary

Rockliffe Hall is seeking Housekeeping Team Members to join our five-star luxury resort in the North East. You will service guest bedrooms to impeccable standards, clean bathrooms and present spaces beautifully, ensuring every room feels welcoming and ready for guests.

You will work as part of a dedicated housekeeping team, maintaining top-notch cleanliness across guest and public areas while taking pride in the small touches that enhance the guest experience.

Qualifications

• Previous housekeeping experience in hotels or luxury settings preferred.
• Strong eye for detail and high personal standards.
• Positive attitude and ability to work as part of a team.

Responsibilities

• Preparing and servicing guest bedrooms to five-star standards.
• Cleaning and presenting bedrooms and bathrooms beautifully.
• Maintaining immaculate standards across guest and public areas.
• Ensuring every room is welcoming, comfortable and ready for guests.
• Organising equipment and supplies for efficient shifts.
• Identifying issues and communicating with the housekeeping team.
• Collaborating with resort colleagues to deliver an exceptional guest experience.
• Taking pride in turning a clean room into a luxury experience.

Skills

Attention to detail

Punctuality

Team player

Customer-focused

Job description

Luxury is in the details. And sometimes, it’s the details a guest never sees that matter most.

Rockliffe stands at a defining moment.

With a landmark multimillion-pound transformation already underway, the coming months will see us reimagine the entire resort experience – creating a place where quiet luxury meets northern spirit.

As we embark on this exciting next chapter, we’re looking for passionate people to join us on the journey.

We’re now seeking Housekeeping Team Members to become part of our Housekeeping team, with a variety of opportunities.

The Role

Housekeeping is at the heart of the five-star experience at Rockliffe.

From the moment a guest opens the door to their room, every detail should feel considered. Beautifully presented bedrooms, immaculate bathrooms, crisp linen and those finishing touches that make everything feel effortless.

As a Housekeeping Team Member, you’ll take pride in creating that experience.

You’ll be responsible for servicing allocated guest bedrooms and helping maintain the exceptional standards of cleanliness and presentation expected throughout a five-star luxury resort.

Your day will include:

• Preparing and servicing guest bedrooms to our five-star standards
• Cleaning and presenting bedrooms and bathrooms beautifully
• Maintaining immaculate standards across guest and public areas
• Ensuring every room is welcoming, comfortable and ready for our guests
• Organising your equipment and supplies so you can work effectively throughout your shift
• Identifying anything that needs attention and communicating with the wider Housekeeping team
• Working alongside colleagues across the resort to deliver an exceptional guest experience
• Taking pride in the small details that turn a beautifully clean room into a luxury experience

About You

Experience is welcome. Attitude is essential.

You may already have housekeeping experience within a hotel or luxury environment, or you might be looking for an opportunity to begin your career in hospitality.

Either way, we’re looking for people who care about doing things properly.

You’ll have an eye for detail, high personal standards and take genuine satisfaction from seeing a room transformed and ready to welcome its next guest.

You’ll be someone who is:

• Proud of delivering work to an exceptional standard
• Reliable, organised and comfortable working at pace
• Naturally attentive to the little details
• Positive and willing to be part of a supportive team
• Comfortable working independently and taking responsibility for your allocated rooms
• Passionate about contributing to a brilliant guest experience

We’ll provide the training and support you need to understand our standards and become part of the Rockliffe way of doing things.

Why Rockliffe?

This is an exciting time to join us.

We’re creating the next chapter of Rockliffe, and we’re looking for visionary minds and grounded hearts to help bring it to life.

People who notice the small details. Who find meaning in creating moments that matter. And who take pride in thoughtful excellence.

In return, you’ll enjoy a range of benefits designed to look after you while helping you develop your career, including:

• Gratuities and tips
• Free on-site parking
• Spa and gym access
• Generous savings on spa treatments, dining, retail and resort experiences
• Exclusive team accommodation rates and reduced friends & family stays
• Access to Hospitality Rewards
• Employee Assistance Programme and health & wellbeing support
• Pension scheme and life assurance for eligible team members
• Long-service recognition, including additional leave and bonus rewards
• Training and development, from online learning through to accredited qualifications

Be Part of What Comes Next

You don’t need to be the person standing at Reception to create an unforgettable welcome.

Sometimes it’s the perfectly prepared room, the immaculate bathroom, the carefully placed finishing touches and the feeling a guest gets when they walk through the door.

That’s where you come in.

If you take pride in the details and would love to be part of the next chapter of one of the North East’s leading luxury resorts, we’d love to hear from you.