Receptionist - Seaham Hall - Hotel Reception

Seaham Hall; Seaham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free onsite parking

Uniform provided

Wellness programs

Spa discounts

Employee incentives

Job summary

Seaham Hall is seeking a Receptionist to be the welcoming face at our luxury hotel in County Durham. You will work closely with the Reservations team to ensure a seamless, personal guest journey with warmth that defines our brand.

The role requires a minimum of one year in customer-facing work; hospitality experience is a bonus. You will liaise with guests, manage front desk duties, and contribute to an outstanding guest experience.

Qualifications

• Minimum one year of experience in a customer-facing role (hospitality experience a bonus).
• A genuine passion for creating memorable guest experiences.
• Excellent communication skills, attention to detail, and professional presentation.
• Confidence using Microsoft Office; prior PMS knowledge is a plus (training provided).
• A team player with initiative and the ability to work independently.
• Reliable transport, given early starts and late finishes.

Responsibilities

• Welcome guests as the first point of contact and ensure a seamless guest journey with the Reservations team.
• Handle front desk duties, check-ins/check-outs, and guest requests with a warm, professional approach.
• Collaborate with other departments to maintain brand standards and guest satisfaction.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Professional presentation

Tools

Microsoft Office

PMS knowledge

Job description

Receptionist

Location:Seaham Hall, County Durham
Salary:£26,436.80 per year + share of monthly service charge (approx. £2,000 annually)
Hours:40 hours per week (full-time), including weekends and bank holidays
Shift Times:Earliest start 7:45am | Latest finish 10:30pm

About Seaham Hall

Perched proudly on the County Durham coastline,Seaham Hallblends timeless elegance with a bold, modern spirit. VotedNorth of England Hotel of the Year 2023byThe Sunday Times, we are a five-star retreat known for our luxury, warmth, and distinctly Northern character.

Discover more about our award-winning resort: www.seaham-hall.co.uk

The Role

As aReceptionist, you’ll be the welcoming face of Seaham Hall — the first smile our guests see and the lasting impression they remember. Working closely with the Reception and Reservations teams, you’ll ensure every guest journey is seamless, personal, and infused with the warmth that defines our brand.

This is an exceptional opportunity to join a passionate, professional team in one of the North’s most celebrated luxury hotels.

What We’re Looking For

• Minimumone year of experiencein a customer-facing role (hospitality experience a bonus).
• A genuine passion for creatingmemorable guest experiences.
• Excellentcommunication skills, attention to detail, and professional presentation.
• Confidence using Microsoft Office; prior PMS knowledge is a plus (training provided).
• Ateam playerwith initiative and the ability to work independently.
• Reliabletransport, given early starts and late finishes.

Why You’ll Love Working With Us

• Comprehensiveinduction and in-house trainingto support your growth.
• Be part of amulti-award-winning team, including:
• Gold Winner, North East England Tourism Awards (five consecutive years)
• Shortlisted forVisitEngland Small Hotel of the Year 2025
• Gold Winner,VisitEngland Small Hotel of the Year 2022
• North of England Hotel of the Year 2023–The Sunday Times
• 2025 Winner of Ethical, Responsible and Sustainable award at North East Hotels Association
• Access towellness programs, charity events, and sustainability initiatives.
• Employee benefits, including recognition schemes and discounts on spa experiences.
• Streamaccess for financial wellbeing and flexibility.
• Up to20% offgift vouchers and spa experiences.
• Free onsite parkingand provided uniform.
• Monthly and annualEmployee of the Monthincentives.

Ready to Elevate Hospitality?

If you bring passion, professionalism, and a love for exceptional guest service, we’d be delighted to hear from you.

Join a team where every day offers the chance to create unforgettable moments — and where people are truly at the heart of everything we do.