Concierge/Hall Porter

Tylney Hall Hotel; Hook; On-site; GBP 18,000 - 23,000; Full time

Job summary

Elite Hotels in Hook, United Kingdom, is seeking a friendly Hotel Concierge to welcome guests from arrival to departure, reflecting the 4-star country house hotel experience. The role is 35 hours per week on a 5-out-of-7 rota, including evenings and weekends.

The successful candidate will have excellent customer service skills, a positive attitude, and a genuine passion for hospitality, ensuring guests receive warm, professional assistance and local information throughout their stay.

Qualifications

• Excellent customer service skills.
• Positive attitude and friendly demeanor.
• Genuine passion for hospitality.

Responsibilities

• To greet and assist guests in a professional, courteous way.
• Oversee car parking areas, organise valeting, and reserve spaces as needed.
• Handle and store luggage safely and assist guests with retrieval.
• Provide local information about transport, entertainment and leisure.
• Inform the Hall Porter about daily events, activities and functions.
• Respond promptly to guest enquiries, complaints and compliments; liaise with Head of Department.

Skills

Customer service

Hospitality

Positive attitude

Job description

Do you enjoy meeting new people and making guests feel welcome. We are looking for a friendly and professional Hotel Concierge to join our team.

The role is to ensure that guests receive the warmest welcome and feel well looked after from arrival to departure, while experiencing the traditional hospitality of our 4-star country house hotel.

Excellent customer service skills, a positive attitude, and a genuine passion for hospitality are essential. This role is 35 hours, on a 5 out of 7 day rota, including evenings and weekends.

Key Responsibilities

• To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way
• To oversee the smooth running of the car parking areas, organise valeting, and reserve parking areas where necessary
• To act in a pro-active efficient way when handling and storing luggage from arriving guests as well as those leaving and take responsibility for the safety and retrieval of that luggage.
• To ensure the Hall Porter is aware of and has sufficient local knowledge to be able to provide information about local transport, entertainment and leisure
• To ensure the day Hall Porter is aware each day of the in-house activities, conferences and functions taking place in the hotel
• To respond promptly and professionally to guest enquiries, complaints and compliments and liaise with Head of Department.

Health & Safety

• To comply with the hotel’s Health and Safety Regulations, Fire precautions and Evacuation procedures.
• Lift luggage in accordance with Manual Handling procedures. Report any hazards to the Duty Manager.
• To ensure the front of the hotel is free from hazards

This is not an exhaustive list of responsibilities and therefore on occasions you may acquire additional responsibilities and/or be required to lead or participate in a variety of projects.

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

Elite Hotels are committed to Investors in People and as such will endeavour to provide the necessary training and development to ensure that you are equipped to perform your duties to the highest standard.