Hotel Receptionist

Iconic Hotels & Resorts; Maidenhead; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Staff meals

Uniform provided

Staff accommodation

Exclusive hotel rates

Friends & family rates

Discounts on food & beverages

Discounts on spa

Gifts for length of service

Health cash plan

Cycle-to-work

Job summary

Cliveden is seeking an experienced Hotel Receptionist who understands that luxury service is about more than a smooth check-in. You will welcome guests with warmth, anticipate needs, and deliver thoughtful, confident service in a relaxed luxury environment.

We require prior front office experience in a luxury setting, a commitment to personalised guest recognition, and the ability to manage arrivals, departures and enquiries calmly and efficiently.

Qualifications

• Have previous hotel reception or front office experience, ideally in a luxury or 5-star environment.
• Understand luxury service standards and personalised guest recognition.
• Deliver a welcoming, confident and professional first and last impression to guests.
• Ensure arrivals, departures, guest enquiries and requests are handled calmly and efficiently.

Responsibilities

• Handle arrivals and departures with attention to detail.
• Answer guest enquiries and requests promptly and professionally.
• Communicate with guests and colleagues to ensure a seamless stay.
• Maintain an organised front desk and manage multiple priorities.

Skills

Front desk experience

Luxury service standards

Guest recognition

Communication skills

Multitasking and organization

Job description

Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.

What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.

Hotel Receptionist

We are looking for an experienced Hotel Receptionist who understands that luxury service is about much more than a smooth check-in or check-out. It is about recognising individual guests, anticipating their needs, noticing the smallest details and creating memorable experiences through genuine, confident and thoughtful service.

What we are looking for:

• Have previous hotel reception or front office experience, ideally gained within a 5-star, luxury or high-end hospitality environment
• Have a strong understanding of luxury service standards and the importance of personalised guest recognition
• Create an exceptional first and last impression, welcoming every guest with warmth, confidence and professionalism
• Be comfortable delivering a highly personalised and attentive style of service, adapting their approach to each individual guest
• Anticipate guest needs rather than simply responding to requests
• Handle arrivals, departures, guest enquiries and requests confidently and efficiently, with excellent attention to detail
• Remain calm, composed and solutions-focused when dealing with challenging situations or unexpected requests
• Communicate confidently and professionally with guests and colleagues across the hotel
• Demonstrate excellent organisation and the ability to manage several priorities while maintaining a polished guest experience
• Have a genuine passion for hospitality and take pride in creating the small touches that turn a good stay into an exceptional one

What’s in it for you?

• £31,743 annual salary (Full time - 40 hours)
• £5,500 estimated annual Tronc (non-contractual)
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Uniform provided
• Staff accommodation available if required
• Exclusive team rates and friends & family rates at our Iconic Hotels & Resorts, and our L&R Hotels worldwide
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Discounts on spa treatments and products
• Special gifts based on length of service
• Recommend-a-friend bonus scheme.
• Health cash plan
• Participation in the cycle-to-work scheme
• Access to our employee assistance programme
• Excellent Training and Career Development opportunities
• …and so much more