Senior Commercial Education and Innovation Manager

Lloyd's; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

A leading insurance and reinsurance marketplace in the UK seeks a strategic leader to drive the global development of its Academy. This role focuses on creating impactful learning solutions that align with commercial goals and engage key market stakeholders. The ideal candidate will have proven experience in commercial education and a solid understanding of the Lloyd’s market. The position offers flexible working arrangements and a robust benefits package.

Benefits

Flexible working arrangements

Generous pension

Health and wellbeing programmes

Professional development support

Qualifications

• Proven experience in commercial education or business development.
• Strong understanding of the Lloyd's market.
• Experience designing and delivering learning programmes.

Responsibilities

• Lead the strategic development of Lloyd’s Academy.
• Design high-impact learning experiences.
• Build relationships with market stakeholders.

Skills

Commercial education experience

Understanding of insurance market

Stakeholder management

Strategic thinking

Adult learning principles

Instructional design

Job description

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

The Innovation & Commercial Education team sits at the heart of Lloyd’s ambition to be the pre‑eminent global Marketplace for risk. This integrated function brings together:

·Lloyd’s Lab– Europe’s leading insurance innovation hub, delivering structured programmes that help market participants transform emerging risks into commercial opportunities.

·Lloyd’s Academy– A global education platform offering in‑person and digital learning experiences that build market capability and deepen client understanding of the Lloyd’s platform.

The purpose is to lead the strategic development and delivery of Lloyd’s Academy as a global business development tool, educating key stakeholders—Risk Managers, Brokers, and Underwriters—on how to place business in the Lloyd’s market. The role drives commercial growth by designing high‑impact learning experiences that deepen market understanding, unlock new business opportunities, and strengthen Lloyd’s position as the pre‑eminent global marketplace for risk.

Principle accountabilities:

i)Strategic Leadership

• Shape and evolve the Academy’s global strategy and programmes to support Lloyd’s strategic priorities and market development goals.
• Identify new markets and audiences where education can unlock business opportunities including monetisation of Lloyd’s Academy content.
• Define and implement the go‑to‑market strategy for Lloyd’s Academy including customer definition and insights, value proposition development and direction for marketing and comms strategy.

ii)Programme Design & Delivery

• Lead the development of the Lloyd’s Academy Curriculum to ensure a blended set of learning solutions (virtual, in person, hybrid) that meet audience needs and align with Lloyd’s commercial objectives.
• Oversee operational delivery of Lloyd’s Academy programmes and ensure standards, processes, resources and technology are in place for consistent, best‑in‑class, global delivery.
• Oversee quality assurance and continuous improvement of learning experiences.

iii)Stakeholder Engagement

• Build relationships with market stakeholder (including syndicates & brokers) and international programme partners including industry bodies. Insurance business and academic institutions.
• Be responsible for community engagement strategy, ensuring our volunteer faculty members programme alumni realise value from their continued relationship with Lloyd’s Academy.
• Collaborate with internal teams (e.g. Innovation, Market Development, International) to ensure programme alignment and source subject matter expertise and contributions.
• Represent Lloyd’s Academy externally, including speaking engagements and partner briefings.

You will need to demonstrate the following skills and experience:

• Proven experience in commercial education, business development, or market engagement.
• Strong understanding of the Lloyd’s market and global insurance ecosystem.
• Experience designing and delivering learning programmes for professional audiences.
• Applied knowledge of the educational landscape within insurance highly desirable (including certification, CPD, private training providers, academia and commercial education initiatives).
• Excellent stakeholder management and communication skills.
• Strategic thinker with a bias for execution and results.
• Comfortable working in a fast‑paced, matrixed environment.
• Experience with adult learning principles and instructional design.
• Familiarity with digital learning platforms and global delivery models.
• Ability to translate complex insurance concepts into accessible learning formats.

Do you align with our values? We are brave; we are stronger together; we do the right thing – Are you interested in a truly unique opportunity to impact the direction of the global insurance market: EDUCATE and INNOVATE - This is the future of Lloyd's.

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd’s, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.

Should you require any additional support with your application, or any adjustments, please click the following link;

https://cleartalents.com/apply/lloyds-msa1645695881

Please note, clicking on this link does not register your application for the vacancy