Senior Client Success Manager: Onboarding to BAU & Adoption

Artificial Labs; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Artificial Labs in London is expanding its client success team and seeks a Senior Client Success Manager to lead engagements from initial planning through delivery and BAU. You will ensure high-quality service and meaningful outcomes for clients, collaborating with Commercial, Product, and Forward Deployed Engineering.

The role focuses on building long-term relationships, driving adoption of Artificial products, and reducing churn by delivering value and measurable success.

Qualifications

• Executive-level communication skills and problem-solving ability.
• Proven track record in Client Success or Account Management with multi-client handling.
• Ability to drive digital transformation initiatives.

Responsibilities

• Client onboarding and solution delivery from planning to go-live and BAU.
• Build trusted client partnerships and align on objectives and integration needs.
• Advocate for client needs within Artificial and shape implementation plans.
• Define governance, milestones and ensure timely delivery of products.
• Coordinate testing (UAT) and client training, remotely and on-site.
• Manage go-live transition to BAU and ensure client satisfaction.
• Monitor platform usage and engagement to identify opportunities.
• Capture feedback and drive continuous improvement of processes and product.
• Collaborate with Support, Product, and Engineering to triage issues.
• Represent the company in client meetings and industry events.

Skills

Insurance market expertise

Client-centric background

Tech-forward mindset

Job description

Artificial Labs in London is expanding its client success team and seeks a Senior Client Success Manager to lead engagements from initial planning through delivery and BAU. You will ensure high-quality service and meaningful outcomes for clients, collaborating with Commercial, Product, and Forward Deployed Engineering.

The role focuses on building long-term relationships, driving adoption of Artificial products, and reducing churn by delivering value and measurable success.