Client Success Lead — AI Legal Tech (London)

Scissero; England; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Paid Sick Leave: 7 days per year

Employee Assistance Programme (EAP)

7 days of paid study leave annually

Discretionary and performance-based annual bonus

25 days annual leave plus public holidays

Job summary

A forward-thinking legal technology company is seeking a Client Success Manager in London to drive client success through effective relationship management. This role will involve client onboarding, translating requirements, and ensuring product adoption. The ideal candidate will have a Bachelor’s degree and at least 5 years of experience in client success within SaaS or legal tech. The position offers a dynamic work environment with hybrid options and opportunities for professional growth.

Qualifications

• 5+ years of experience in client success, account management, or implementation in SaaS or legal tech.
• Experience working with high-expectation clients in regulated environments.
• Ability to gather client requirements and convey them clearly.

Responsibilities

• Own the end-to-end client experience post-sale, guiding clients through onboarding and adoption.
• Act as Scissero’s primary client partner and drive product adoption.
• Monitor client health and identify risks and opportunities.

Skills

Client relationship management

Commercial awareness

Data analysis

Effective communication

Cross-functional collaboration

Education

Bachelor’s degree in business, law, technology, or a related discipline

Job description

A forward-thinking legal technology company is seeking a Client Success Manager in London to drive client success through effective relationship management. This role will involve client onboarding, translating requirements, and ensuring product adoption. The ideal candidate will have a Bachelor’s degree and at least 5 years of experience in client success within SaaS or legal tech. The position offers a dynamic work environment with hybrid options and opportunities for professional growth.