SaaS Customer Success & Onboarding Associate

Broaden

Greater London

Hybrid

GBP 35,000 - 45,000

Full time

6 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Broaden is seeking a Junior Account Manager for our high-growth SaaS data platform in London. This consultative role focuses on supporting customers, onboarding new clients, and demonstrating product value.

You will work with CRM tools, help users adopt features, and contribute to client success while collaborating with sales on opportunities. Ideal candidates are tech-minded, data-driven, and proactive, with strong communication skills and a willingness to engage in both strategic and hands-on

Qualifications

Demonstrated track record as an Account Manager, Relationship Manager, or Commercial Customer Success Manager within B2B SaaS or data platform businesses.
Direct experience managing complex, high-value enterprise customer relationships (financial services, insurance, professional services, or corporate data environments).
Practical experience working with CRM systems (e.g., Salesforce, HubSpot) and structured account growth frameworks.

Responsibilities

Requirement gathering, onboarding and setup of new clients.
Conducting product demonstrations and supporting the sales team.
Supporting users at both a senior/strategic level and on the ground staff on a day-to-day level.
An element of technical writing to contribute to documentation and how-to guides and videos.
Some (UK) travel to visit clients and represent the company at events.
Feeding back customer and product requirements to our product and development team.