Senior Client Success Director | Remote-First Growth

Ikigai Digital Limited; United Kingdom; À distance; GBP 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Annual training & conference budget

Industry leading benefits package

Remote-first with travel opportunities

Résumé du poste

Ikigai Digital Limited is seeking a Client Success Lead to own executive-level client relationships, shape strategic direction, and oversee delivery and commercial outcomes. This senior role requires leading multi-disciplinary teams, driving growth, and maintaining strong client partnerships in a remote-first environment with travel as needed.

The CSL will mentor and grow the client success function while ensuring alignment with Ikigai’s values and delivery standards across global engagements.

Qualifications

• Proven experience in senior client leadership, account management or client success roles within a technology or consultancy environment.
• Strong commercial acumen, with experience managing pricing, margin and delivery trade-offs.
• Confidence engaging senior stakeholders across both technical and non-technical audiences.
• Experience operating in complex, multi-team delivery environments.
• Comfortable owning outcomes, making decisions and holding teams to account.
• Experience in financial services or regulated environments is beneficial.
• Ability to operate effectively in a remote-first organisation, with some travel as required.

Responsabilités

• Act as Ikigai’s senior point of contact for the client account, owning executive-level relationships.
• Build and maintain trusted relationships with senior client stakeholders across business, product and technology.
• Provide clear visibility to both client and Ikigai leadership on account health, progress, risks and delivery outlook.
• Set expectations, manage difficult conversations and protect delivery outcomes when trade-offs are required.
• Hold accountability for the commercial performance of the account, including pricing, margin, utilisation and investment decisions.
• Own and track all KPIs, OKRs and contractual commitments for the client engagement.
• Make decisions at Master Services Agreement level where required, balancing commercial and delivery considerations.
• Support client growth through pre-sales, shaping new opportunities and sustainable engagement models.
• Provide senior oversight across delivery teams to ensure execution aligns with agreed outcomes and priorities.
• Support delivery leadership to identify, elevate and resolve risks impacting delivery or client confidence.
• Ensure delivery plans are realistic, well-governed and actively managed.
• Champion Ikigai’s delivery standards and cultural principles within client engagements.
• Act as a role model for Ikigai’s leadership behaviours, values and ways of working.
• Play a key role in shaping and developing Ikigai’s Client Success and Engagement function as the business scales.
• Contribute to the development of senior CSL capability and a strong client-facing leadership community.
• Develop a deep understanding of Ikigai’s economics, including pricing, margin, utilisation and delivery trade-offs, and apply this to drive sustainable growth and long-term client partnerships.

Connaissances

Senior client leadership

Account management

Client success roles

Commercial acumen

Stakeholder engagement

Cross-functional delivery

Remote-first mindset

Travel readiness

Description du poste

Ikigai Digital Limited is seeking a Client Success Lead to own executive-level client relationships, shape strategic direction, and oversee delivery and commercial outcomes. This senior role requires leading multi-disciplinary teams, driving growth, and maintaining strong client partnerships in a remote-first environment with travel as needed.

The CSL will mentor and grow the client success function while ensuring alignment with Ikigai’s values and delivery standards across global engagements.