Remote Client Success Lead — Growth & Delivery

Modular Data; United Kingdom; Remote; GBP 50.000 - 55.000; Vollzeit

Benefits dieser Stelle

Remote working

Travel to client sites

BPSS clearance eligibility

Zusammenfassung

Modular Data is seeking a Customer Success Manager to own the client relationship across multiple live engagements within the UK public sector. You will chair checkpoints, drive actions to closure, and coordinate delivery with a cross-functional team to ensure on-time, high-quality outcomes.

In this role you will grow the account, manage contract milestones, and maintain a strategic view of risks and opportunities, working remotely within the UK and travelling to client sites as needed.

Qualifikationen

• Experience owning client accounts in a consultancy or professional services.
• Experience chairing client meetings with senior stakeholders.
• Track record of growing revenue within existing accounts.
• Experience with UK public sector clients or understanding of public sector procurement.
• Experience directing technical delivery teams on data or digital projects.
• BPSS clearance eligibility or willingness to undergo BPSS clearance.

Aufgaben

• Act as the centralised point of contact for the client across live engagements.
• Chair client checkpoints, reviews and governance meetings, and set the agenda for each.
• Drive the actions, decisions and risks coming out of client meetings through to closure.
• Map and maintain relationships across the client organisation, not only the immediate contact.
• Make sure the client always knows who to call, and that nothing depends on one delivery person being available.
• Handle escalations and resolve issues before they affect the relationship.
• Own the commercial relationship and the plan for growing it.
• Spot follow-on work and extensions in client conversations and bring them to the Growth function.
• Maintain an account plan covering stakeholders, live work and opportunities.
• Keep track of contract end dates and renewal timing so opportunities are raised in good time.
• Develop client references, testimonials and case studies from delivered work.
• Direct the delivery team on the account, setting priorities and sequencing against what the client expects.
• Hold the team to agreed scope, milestones and dates, and chase what is slipping.
• Review what goes to the client before it goes, and send it back where it is not ready.
• Translate client priorities and changes into clear direction for the delivery team.
• Protect delivery time by handling client communication centrally.
• Flag resourcing needs early so associates can be lined up in good time.
• Support onboarding of associates onto the account, including clearance and client access.
• Maintain contract records, extension dates and notice periods.
• Support the production of statements of work, change requests and extensions.
• Keep CRM and pipeline records current.
• Track account revenue with the founders.
• Produce account and pipeline reporting for the leadership team
• Maintain a forward view of the account, including live work, risks and upcoming decisions
• Report on account growth against agreed targets

Kenntnisse

Client ownership

Chairing meetings

Revenue growth

Managing delivery teams

Public sector experience

Stakeholder communication

Jobbeschreibung

Modular Data is seeking a Customer Success Manager to own the client relationship across multiple live engagements within the UK public sector. You will chair checkpoints, drive actions to closure, and coordinate delivery with a cross-functional team to ensure on-time, high-quality outcomes.

In this role you will grow the account, manage contract milestones, and maintain a strategic view of risks and opportunities, working remotely within the UK and travelling to client sites as needed.