Director, Client Strategy (Remote) – Growth & Retention

Directive; Irvine; Remote; GBP 90,000 - 120,000; Full time

Job summary

Directive Consulting is a leading B2B marketing agency focused on measurable outcomes. The Account Director, Client Strategy sits at the intersection of strategy, growth, and execution, owning retention, expansion and client experience across a high‑value portfolio.

You’ll advise VP- and C-suite stakeholders while aligning Paid Media, SEO, CRO, Creative and RevOps teams around business goals. You’ll operate with autonomy, commercial rigor, and executive presence, driving the full lifecycle of

Qualifications

• 7–12 years in agency or client services, with significant exposure to B2B SaaS or technology clients.
• Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
• Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes.

Responsibilities

• Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value.
• Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance.
• Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting.
• Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations.
• Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact.
• Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence.

Skills

Executive communication

Commercial acumen

Strategic operator

Cross-functional leadership

Growth mindset

Job description

Directive Consulting is a leading B2B marketing agency focused on measurable outcomes. The Account Director, Client Strategy sits at the intersection of strategy, growth, and execution, owning retention, expansion and client experience across a high‑value portfolio.

You’ll advise VP- and C-suite stakeholders while aligning Paid Media, SEO, CRO, Creative and RevOps teams around business goals. You’ll operate with autonomy, commercial rigor, and executive presence, driving the full lifecycle of