Senior Client Relationship Manager

Experis Internal Talent; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy in client management in Greater London seeks a Senior Client Relationship Manager to enhance client relationships and support smooth adoption of services. This hybrid role involves regular client contact and collaboration with internal teams to drive commercial growth in complex environments like Banking and Financial Services. Candidates with experience in Insurance or Banking and strong stakeholder engagement skills are encouraged to apply.

Qualifications

• Experience within Insurance, Financial Services, or Banking is highly desirable.
• Ability to manage client, contractor, and stakeholder relationships effectively.
• Experience in handling escalations and protecting programme credibility.

Responsibilities

• Act as the trusted point of contact for clients and internal teams.
• Build strong relationships across various business units.
• Drive engagement, support onboarding, and facilitate transition to technical solutions.

Skills

Client relationship management

Stakeholder engagement

Experience in Financial Services

Commercial growth strategies

Job description

Senior Client Relationship Manager

• Hybrid Role

We are looking for an experienced

Client Relationship Manager (CRM)

to be the primary

face of our VMS programme . While the Implementation Lead manages the technical rollout, this role is all about

client, contractor, and stakeholder engagement , ensuring smooth adoption, strong relationships, and commercial growth.

Experience within Insurance, Financial Services, or Banking is highly desirable , as you will be supporting complex, regulated environments.

What You’ll Do

Act as the

trusted point of contact

for the client, contractors, and internal teams.

Build strong relationships across Procurement, HR, Operations, Finance, and business units.

Handle escalations calmly, protecting programme credibility and confidence.

Collaborate with the Implementation Lead and SMEs to ensure smooth delivery and adoption.

Drive engagement, support onboarding, and translate technical solutions into clear business value.

Identify and embed new opportunities across Talent Solutions, SOW, MSP / RPO, Project & Managed Services, and digital transformation.

Support commercial growth with proposals, presentations, and account expansion plans.

Key Responsibilities

Maintain regular client contact and onsite presence (2-3 days / week).

Facilitate governance meetings and reporting packs.

Support supplier performance reviews and vendor optimisation.

Map organisational structures to uncover growth areas and stakeholders.

What Success Looks Like

Strong, trusted relationships with all client stakeholders.

Smooth adoption and engagement with the VMS programme.

Expanded adoption of TAPFIN / Experis services across the account.

Recognised as the

calm, reliable, professional face

of the programme.

If you have FS / Insurance / Banking experience and thrive in client-focused roles, get in touch ASAP - we want to hear from you!