Senior Client Advisor - Selfridges

DOLCE&GABBANA; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Dolce & Gabbana in London is seeking a Senior Client Advisor for the Woman Department at Selfridges. You will elevate the client journey, mentor sales staff, and identify international customers’ needs to drive sales and brand loyalty.

Fluent English is required; additional languages are a plus. You will maintain brand standards, deepen client relationships using CRM, and contribute to a premium in-store experience.

Qualifications

• Fluency in English; additional languages considered a plus.
• Minimum 3 years’ proven experience in luxury retail environments.
• Strong clienteling skills with a memorable client journey.
• Proficiency in effective sales techniques with a track record of meeting targets.
• Solid understanding of store KPIs and driving performance.

Responsibilities

• Tailor the client experience to elevate brand impression.
• Support sales staff performance with mentoring and smooth shop-floor operations.
• Promote and sell products by identifying international customers’ needs.
• Deliver outstanding service and build long-term client relationships.
• Maintain store standards according to guidelines.
• Demonstrate product knowledge and convey brand projects with passion.
• Engage clients using clienteling tools and CRM for long-term relationships.
• Monitor stock levels and assist sales staff with stock-related tasks.
• Support basic cash operations when necessary.

Skills

English fluency

Luxury retail experience

Clienteling

Sales techniques

KPIs & performance

Tools

CRM system

Job description

Role OverviewWe are currently looking for a dynamic and detail-oriented

Role OverviewWe are currently looking for a dynamic and detail-oriented Senior Client Advisor to join our Woman Department at Selfridges, London. As a true ambassador of the Dolce & Gabbana brand, you will make sure to provide an excellent service to every customer.

Your Contribution to the Role

• Tailor the client experience in order to elevate experience and impression of the brand
• Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
• Promote and sell products by identifying our international customers’ needs
• Deliver outstanding customer service and build long-term relationship with customers
• Maintain the store standards according to the guidelines.
• Embody and transmit with passion the company projects through an effective product knowledge
• Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)
• Monitor the stock levels and support the activities of the Sale Staff
• Support basic cash operations when necessary

What You Bring To The Team

• Fluency in English, & Other languages are considered a plus
• Minimum of 3 years’ proven experience in luxury retail
• Strong clienteling skills with the ability to deliver a memorable client journey/ceremony
• Proficiency in effective sales techniques with a track record of achieving targets
• Solid understanding of store KPIs and how to drive performance
• Highly self-motivated with a positive attitude and refined selling approach
• Excellent customer focus, combined with strong presentation, interpersonal, and communication skills
• Collaborative team player with the ability to build strong internal and external relationships