Luxury Client Experience Specialist

Dolce & Gabbana S.r.l.; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Dolce & Gabbana S.r.l. in Harrods is seeking an experienced Client Advisor to act as a brand ambassador and deliver exceptional service to every customer. You will tailor the client experience, mentor sales staff, promote products to international clients, and maintain brand standards with strong product knowledge.

The role focuses on building lasting customer relationships through clienteling tools and CRM, while supporting stock and basic cash operations on the shop floor.

Qualifications

• 3+ years of luxury retail experience.
• Excellent customer service and selling skills.
• Strong presentation and communication abilities.

Responsibilities

• Tailor the client experience to elevate brand impression.
• Mentor Sale Staff and ensure smooth shop floor operations.
• Identify customer needs and promote products for international clients.
• Deliver outstanding service and build long-term relationships with customers.
• Maintain store standards per guidelines and embody the brand.
• Convey product knowledge with passion to reflect company projects.
• Use clienteling tools and CRM to build relationships with clients.
• Monitor stock levels and support Sale Staff activities.
• Assist with basic cash operations when required.

Skills

Fluent English

Luxury retail experience

Sales techniques

Interpersonal skills

Clienteling

Tools

CRM

Client Book

Job description

Dolce & Gabbana S.r.l. in Harrods is seeking an experienced Client Advisor to act as a brand ambassador and deliver exceptional service to every customer. You will tailor the client experience, mentor sales staff, promote products to international clients, and maintain brand standards with strong product knowledge.

The role focuses on building lasting customer relationships through clienteling tools and CRM, while supporting stock and basic cash operations on the shop floor.