Sales Manager - Selfridges

DOLCE & GABBANA; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Dolce & Gabbana, operating within Selfridges London, seeks a dynamic Sales Manager for the Womenswear Department. You will lead a luxury sales team, mentor advisors, and ensure an exceptional client experience in a premium environment.

The role requires proven leadership in luxury retail, strong organizational skills, and a focus on achieving sales targets while upholding brand storytelling and product expertise.

Qualifications

• Proven experience in a leadership role within luxury retail, ideally in Womenswear.
• Strong organizational and multitasking skills, with a proactive and solution-oriented mindset.
• Excellent interpersonal and communication abilities, with a talent for motivating and developing others.
• Fluency in English; additional languages are a plus.
• Deep understanding of luxury client expectations and industry standards.

Responsibilities

• Enable Sales Excellence: empower the sales team with tools, knowledge and motivation to close sales.
• Client Experience Leadership: mentor team to deliver personalized, high-touch service aligned with brand standards.
• Sales Floor Coordination: oversee smooth execution of the sales ceremony with consistency and efficiency.
• Product & Brand Expertise: model product knowledge and storytelling to inspire client engagement.
• Clienteling & CRM: drive client retention and proactive outreach using CRM data.
• Performance Monitoring: track KPIs and implement action plans for improvement.
• Team Development: mentor and coach Client Advisors for collaboration and accountability.
• Operational Support: assist with visual merchandising, stock organization, and shop floor maintenance.

Skills

Leadership

Luxury retail

Womenswear

Customer service

Team motivation

Communication

English fluency

Job description

Role Overview

We are seeking a dynamic and detail-oriented Sales Manager to join our Womenswear Department at Selfridges, London. As a true ambassador of the Dolce & Gabbana brand, you will play a pivotal role in empowering the sales team with the tools, guidance, and support they need to deliver exceptional client experiences and consistently achieve sales targets.

Your Contribution to the Role

• Enable Sales Excellence: Act as a key enabler for the sales team by ensuring they have the right tools, knowledge, and motivation to perform at their best and close sales effectively.
• Client Experience Leadership: Elevate the in-store experience by mentoring team members on delivering personalized, high-touch service aligned with Dolce & Gabbana standards.
• Sales Floor Coordination: Oversee the smooth execution of the sales ceremony, ensuring consistency, efficiency, and alignment with brand values.
• Product & Brand Expertise: Serve as a role model in product knowledge and brand storytelling, inspiring the team and enhancing client engagement.
• Clienteling & CRM: Drive client retention and acquisition through strategic use of CRM tools, ensuring accurate data capture and proactive outreach.
• Performance Monitoring: Track individual and team KPIs, identify areas for improvement, and implement action plans to drive results.
• Team Development: Mentor and coach Client Advisors, fostering a culture of collaboration, accountability, and continuous improvement.
• Operational Support: Assist with visual merchandising, stock organization, and shop floor maintenance to ensure a premium environment.

What You Bring to the Team

• Proven experience in a leadership role within luxury retail, ideally in Womenswear.
• Strong organizational and multitasking skills, with a proactive and solution-oriented mindset.
• Excellent interpersonal and communication abilities, with a talent for motivating and developing others.
• Fluency in English; additional languages are a plus.
• Deep understanding of luxury client expectations and industry standards.