Senior Clerical Assistant

Strateon; Glasgow; On-site; GBP 22,000 - 30,000; Full time

Job summary

An exciting opportunity has arisen for a Senior Clerical Assistant within a dynamic environment focused on vehicle management. This role involves managing the abandoned vehicle scheme, handling financial transactions, and providing essential support to the Pound Supervisors. The ideal candidate will thrive in a fast-paced setting, interacting with the public and resolving issues effectively. With a strong emphasis on administrative duties, including database management and resource planning, this position offers a chance to contribute significantly to operational efficiency. If you are organized, calm under pressure, and possess excellent communication skills, this role is perfect for you.

Qualifications

• Experience in dealing with the public and confrontational situations is essential.
• Knowledge of relevant computer software packages is also essential.

Responsibilities

• Administer the abandoned vehicle scheme and manage illegally parked vehicle removals.
• Update daily spreadsheets and provide clerical support to Pound Supervisors.

Skills

Public Interaction

Conflict Resolution

Microsoft Office (Word/Excel)

Database Management

Education

High School Diploma

Tools

Computerised Database

Job description

Job Description

An opportunity has arisen for the role of a Senior Clerical Assistant within the Vehicle Pound. Post holder's duties include the administration of the abandoned vehicle scheme, illegally parked vehicle removals, and restoration procedures using a computerised database and processing financial transactions. The post holder will be required to deal with members of the public face to face and on the phone, also investigate and respond to enquiries concerning reports of abandoned vehicles. Updating daily spreadsheets, liaising with other departments, and providing clerical support to the Pound Supervisors are also key responsibilities.

Other duties include the daily deployment and planning of available resources for vehicle uplift requests and reporting of defects within the Pound, including uplift vehicles. Experience in dealing with the public and confrontational situations is essential, as is the ability to remain calm under pressure. Knowledge of relevant computer software packages such as Microsoft Office (Word/Excel) is also essential. Knowledge of Decriminalisation of Parking Enforcement is desirable.

The post holder will work a 3 shift system from 07:30 to 22:00 hours, variable with shift changes as and when required.

Application Packs

Alternative Application Packs can be requested in other formats, such as Large Print, Braille, Audio, and other languages. To request an alternative Application Pack, please phone [phone]. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.

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